I arranged for a deep clean of my kitchen and bathrooms. My stove had a lot of grease and they restored the appliance to a very clean state. My refrigerator also was cleaned and my items were put back the same way I had them. They clean very well.
Thank you so much for your kind words. We are thrilled that you were happy with your clean.
After going through several cleaners in a 2 year period, I put in a request on HomeStars for a quote from other cleaners and Karen/The Cleaning Ladies responded almost immediately. They sent someone to do an initial quote within a week, and their rates were extremely reasonable. That was back in 2019 and they've been coming out bi-weekly since then and we've never been happier. Especially during the pandemic, The Cleaning Ladies were respectful, courteous, and took every precaution and steps to ensure that we felt safe but the job was still done right. They are responsive to concerns, they take customer satisfaction very seriously, and they are honestly just the nicest ladies to work with. Highly, highly recommended. My friends/family are always asking for a referral so if they ever expand out of Durham Region they'll have a lineup of customers wanting their info from me!
Thank you so much. We aim to please and are always working on improving our customer service. We are so happy that you are happy with hour cleaning services.
My house is 2600 sq feet not including basement and they clean the while house. Price is reasonable. Very good customer service, easy to book, cancel, make payment all online. Staff is friendly and do a really great job with the clean.
Thank you so much for your excellent review. We are so thrilled that you are happy with the services.
Good service by The Cleaning Ladies team. The crew of two arrived on time and cleaned everything meticulously without any supervision. Few minor things had to pointed out, but that's okay.
Do move the stove if possible and allow the team to clean behind that, as this was something we missed.
Overall, satisfied with the service and definitely recommend them.
Thank you so much for your amazing review. We strive to please each and every one of our clients.
Always provide quality professional service! Excellent communication with customers and outstanding work by all staff. Accommodating to all requests we have had regarding any changes. Would highly recommend for your cleaning needs! A pleasure do deal with.
Thank you for your fantastic review. We are so happy that you are happy with our services and our client care.
I was very satisfied with the fast response, the very detailed quotation and all the services being offered, the option for me particular need, moving out cleaning.
Thank you very much,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
My property was left in a filthy condition and cleaning ladies did a great job getting my house back to habitable conditions. They even gave me a detailed report of the cleaning job they did on the house.
Very accommodating group of ladies.
Thank you so much for your kind words. When you made us aware of your situation we took it upon ourselves to go above and beyond to ensure that your investment property was back in good shape.
My experience with The Cleaning Ladies started off well. The first two cleans were phenomenal. The team showed up on time and did a great job according to the arrangements we had made with the company. And then it all fell apart. When I complained that part of the house had not been done, (my husband was seeing a client and we had asked them to do that room last) and that the rest of the work was not up to the standard THEY had set, they offered to come back and do the parts that were left. This was fine. Then this was cancelled abruptly and we were told that we needed to get another service as our “arrangements were too complicated”. Subsequent conversations were confusing and insulting. They also refused to send a consistent team. I am very upset and disappointed in what started out as a great service. I would not recommend them.
We appreciate your feedback and we accept all forms of constructive feedback. However, there are some facts that have been left out of the review.
We did and still do apologize for missing the rooms in question that are in use when we first arrive. That specific team was new to your home and it was done in error. We did make an effort to work with you. Our manager, Lyndsey was scheduled to come back to complete the missed areas the following morning - as that is our guarantee. Unfortunately, she fell ill and was unable to make it. You were issued a partial refund for the areas that were missed, and had you of waited for Lyndsey to contact you back - she would've returned at the beginning of the week after the virus had passed. When you had spoke with Karen the day after your clean, she was also ill with a stomach virus and despite trying to explain the situation clearly, it is hard to communicate to the best of your abilities when under the weather.
Going forward from this incident, we were willing to ensure that a consistent team would be visiting your home with each reoccurring clean. Unfortunately, the first team of girls were unable to return due to personal reasons - in which we were transparent with you.
We suggested that your needs could potentially be met if you had gone with a private cleaner. This is because although we are willing to work around our client's schedule, the teams are sent to your home with an allotted time to be completed and if the rooms were still in use by your husband, waiting for him to complete his sessions would mean their schedule would be pushed back. Pushing their schedule back would mean that the client's for the rest of the day are having their cleans later than expected. In the cleaning world, things do happen that change schedules but for the most part - this is not an occurrence every clean.
We have been transparent and apologetic. We are disappointed we were not given a chance after the third clean to make this right - after the partial refund. We apologize for any hard feelings left with this situation that you did not allow to be rectified before cancelling future cleans and and writing a one star review.
We wish you luck in the search of finding a cleaner, have a lovely weekend.