Bait and switch pricing - very rude owner
We hired Molly Maid to do a final clean of our house after selling it. We had called other companies but settled on Molly Maid because of their reputation. What a mistake! We were quoted $64 per hour. Two cleaners were in our house for 3 hours and 40 minutes. We saw $543 on the visa bill afterwards. When I called Lee to complain she was rude and combative. She swore she quoted $128 per hour (she did no such thing). When I threatened to cancel the bill on my Visa she went half way ($95 per hour). Not only did they take too long, clean things they were specifically asked not to, (the stove), but the experience of being double-charged means I can never, ever trust Molly Maid again. And the rude, accusatory attitude of Lee, is very damaging to Molly Maid's reputation.
- Approximate cost of services:
- $341.00