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Molly Maid Etobicoke Central, York

House & Apartment Cleaning
Toronto ON M9P 3W1
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HomeStars  >  House & Apartment Cleaning in Toronto  >  Molly Maid Etobicoke Central, York  >  Bait and switch pricing - very rude owner
Private User
Private User
Private User reviews Toronto, ON

Bait and switch pricing - very rude owner

We hired Molly Maid to do a final clean of our house after selling it. We had called other companies but settled on Molly Maid because of their reputation. What a mistake! We were quoted $64 per hour. Two cleaners were in our house for 3 hours and 40 minutes. We saw $543 on the visa bill afterwards. When I called Lee to complain she was rude and combative. She swore she quoted $128 per hour (she did no such thing). When I threatened to cancel the bill on my Visa she went half way ($95 per hour). Not only did they take too long, clean things they were specifically asked not to, (the stove), but the experience of being double-charged means I can never, ever trust Molly Maid again. And the rude, accusatory attitude of Lee, is very damaging to Molly Maid's reputation.

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