We had work done in our home 3 years ago and were extremely happy and posted a review here. Gave multiple referrals including the pictures of the home on his main page, as well as to real estate clients.
Since then, tiles throughout the washroom and main floor have become loose, shifting, and grout is falling out. For the past three years we have negotiated, made multiple requests (led to 1 visit with 2 tiles replaced and no grouting!), dates where he promised to arrive and begin fixing and then cancelled last minute, etc.
We now get no response to phone calls, messages and have tiles we can physically lift out/move.
Does not stand by his word/workmanship.
Orlando accepted that it was his staff that did poor work but seems unwilling to rectify.
- Company Response
thank you for the review sakina Ali , as was told to your husband Murtaza Ali , the problem was not with the employee it was material, poor workmanship was not the cause of times popping 2.5 years later sakina , Murtaza bought the material and we installed it just like the refferals you gave me like Mel and Zul and also who reffered me to u guys Anjana and Rohit , no one has problems and one was done before your job and one after , I did not once say it was our guys , I spoke to murtaza not yourself so not sure where u got that from but I did learn a lesson and that is we should take full control of the project and not let the clients interfere with the material part of the job because they can get a deal , so thank u for that , as told to Murtaza I have no problem going in there and fixing what needs to be done but material costs will be your responsibility but I will Supply them