We chose Pure Painters because they offered a discount coupon through a discount club.
We contacted the company to arrange the job of painting two bathrooms, one bedroom and a small corridor. Initially everything seemed in order. They accepted the work. As the date approached, they did not contact us to confirm our paint colours, the total cost and what time the painter(s) would arrive.
We attempted to contact Pure Painters in order to confirm all of this, not once but four times. It was not until the last time that we received any response. The owner confirmed that a painter was scheduled for the NEXT DAY and requested that we email him the details regarding paint and contact information and that he would answer all of our questions then.
He never responded. However, a painter did show up the next day, but we would have appreciated knowing what time to have expected him. The painter was a credit to the organization. He worked hard and did a good job.
The owner called us two days after the job was complete, asking if we needed anything painted. He didn't even recognize that we were existing clients that had already tried to work with him. I told him that the job was complete, we were happy with the painter and his work, but that we were unhappy and frustrated with his level of communication. He told us that he found it frustrating to work with customers that would "call him 20 times looking for confirmation". He inferred that we harassed him by trying to tell him the colours we wanted, asking how much the job would cost in total and asking when would the painter arrive.
Needless to say we were not impressed with the rudeness and poor level of customer service.
Avoid Pure Painters!!!