After having a small sewage backup in our basement, we had a few plumbers in to quote the job and went with Sergey from Tornado plumbing. Sergey arrived on time and was very professional...he spent the time needed to camera scope our 100 year old drains from multiple cleanout points to ensure he had a full picture of the problems and what work was needed to resolve them. In the end, we had to dig up and replace all drain pipes in the basement, and all drains underground running out to the city pipes (they were separated...collapsing...massive roots, etc). They used a pipe burst technique so we only had 2 small holes in our yard/driveway from the work. The Tornado team arrived at the time and date we had agreed to and the work was carried out quickly and efficiently as planned. Tornado's pricing was very competitive as I certainly received a few higher quotes for the exact same job. They even ran into one unexpected issue where they had some unplanned excavation and pipe replacement, but the invoice was still exactly to the penny of what they originally quoted. Sergey also took care of permits and inspections with the city and prepared the paperwork to claim my rebate for the backwater valve.
Very satisfied...I would use them again for future plumbing needs and have already referred them to a neighbour who needs the exact same work completed. I strongly recommend Sergey/Tornado plumbing...they were one of the best experiences I have ever had with a trade.
- Company Response
Thank you Russ for taking your time to write this wonderful review. It's always our pleasure to see a happy and satisfied customer upon completion of our job. It was great doing business with you. And we will always be glad to help you with your future plumbing needs.