Tornado Plumbing

Drain Services
Servicing the GTA, Peel Region, Halton Region
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Reviews for Tornado Plumbing

Average customer rating:
9.9 10 (167 reviews)

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Happy
Happy
6 reviews Toronto, ON
10/10

Waterproofing 100 year old Victorian house

After some basement renovations of my 100 year old Victorian house I realized I had serious water leakage problems at different locations within the basement. I contacted Tornado Plumbing as per very positive reviews on Homestars to provide an assessment of the work needed. After careful inspection of my house Serghiy (Sergey) provided his assessment where a number of issues were apparent. 1) the whole side of the house next to the neighbours needed to be done, 2) a backyard portion containing interlocking stone needed to be done, 3) a previously installed 0.33 horse power sump pump section needed to be incorporated, and 4) waterproofing of a basement room from the inside as there was an add-on section of the house lacking a foundation was required. Serghiy provided a solution where the whole basement (house) would be waterproofed with surrounding weeping tiles connecting to the previously installed sump pump location with a 0.5 horse power upgraded sump pump. This assessment was similar to another contractor’s proposal however the price was by far more reasonable. The job was completed within record time where they worked on a Saturday – despite finding a 1.5 meter granite rock at the foundation of the house that could not be removed – so that added waterproof lining had to encapsulate the rock. Despite the extra work and material, the quoted price was maintained. The interlocking stone was replaced exactly as it was and the site was cleaned up completely after the work was completed. The result was a very pleased customer who highly recommends Tornado Plumbing.

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Company Response

Thanks for your kind words and generous review. In our days working various contracts for our clients from waterproofing, drainage, plumbing installations and more, homes such as yours provide some of the most rewarding and satisfying experiences; thank you for the honour and pleasure of this duty. Having honed our skills in our near decade of operation, we have developed a keen eye for preemptive analysis of our clients' plumbing needs so that our solutions are more creative, comprehensive, concise and majority of the time more cost effective than a surprisingly high number of companies right now. Tornado Plumbing is committed to fair pricing and professionalism, we are always pleased to be better priced than the competition because it's not a race to the bottom with price but a race to the top in quality of work and fairness in pricing.

gilbertjmok
gilbertjmok
2 reviews Mississauga, ON
10/10

Services sump pump and clean sump pump pit.

Job provided estimate on arrival and costs were exactly as quoted. Serviceman took care to ensure that there were no spills in disposing of wastewater.

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Company Response

Hi Gilbert,thank you so much for the feedback for Tornado Plumbing and Drains.
the sump pit was really dirty with send and gravel from construction,we cleaned up,and did the test after .on the picture we can see how is clean after the maintenance.we look forward to work with you again. Thanks Sergey

phil u.
phil u.
5 reviews Toronto, ON
10/10

Drain Line Replacement and Backwater Shutoff Valve Installation

In early November 2018 we had some water coming up from the drain pipe in the basement. We had one firm recommended to us and we had them come by and run a camera into the drain pipe to take a look and see what was going on. It was deduced that the drain pipe had collapsed (original clay plumbing with roots taking over) and that the real only solution would be to replace the plumbing out to the city line. This recommended company gave us a quote without taking a single measurement. The quote seemed on the high side so out of due diligence we got the number for Tornado Plumbing. Our friends had used Tornado Plumbing a few weeks prior to do some interior plumbing work. Sergey (Owner of Tornado Plumbing) came by and provided a diagnosis which was the same as the first firm that came by.
Sergey took measurements, asked questions, took notes, probed further here and there and then provided some options along with quotes. The quote was substantially lower than the original quote. I mean, shockingly lower. Add on the fact the Sergey actually spent some time diagnosing as well as conversing with us about the costs, the rebates available from the city of Toronto along with what the work will entail. I was and am blown away at the care and attention to detail that Sergey and team showed. They performed the work as promised. Cleaned up the area as promised. Provided the paper work and advice as promised. You would barely know that they had a dug a trench outside of the house and dug a hole inside of the house. I will wholeheartedly recommend using Tornado Plumbing for any future work. I will go so far as to say that they will be the only plumbing company that we will use in the future. They care about the work and the satisfying the client AND they are more than reasonably priced. Great job guys thanks for your hard work!!

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Company Response

Hi Fill ,thank you for your amazing feedback for Tornado Plumbing and Drains,we are satisfied too ,of the review. That's true we don't take advantage of our costumers !!!
We have a big experience,with the drain replacement,back flow Preventer,waterproofing concrete work and general plumbing,Sump pumps,power flashing (cleaning sanitary drain with high pressure water)
Our price Always the best,and Quality of the work is the highest!!!
We really care for our costumers and our business.
And if everyone satisfied customers could leave the review,we should have More then 2,000.
We will be happy to help you with another project.
Thanks again, have a great day!
Sergey

galatasaray.ca
galatasaray.ca
1 review Toronto, ON
10/10

Plumbing, back water valve, sump pump, exterior drain

Within a short amount of time, Sergiy’s team came in and installed a backwater valve, installed a sump pump, and replaced the exterior drain with pipe burst tech.

We hired Sergiy because my fiance and I bought a house that is nearly 100 years and we worried about the pipes because of the inspection report that we got when we bought the house.

I called over five different plumbers over to check our the property and I am glad that I went ahead with Sergiy at Tornado Plumbing. Sergiy explained how some of the issues that these other plumbers brought up were bs. Also some of the other plumbers were charging 30 percent to 60 percent more. When I called him over for the estimate, he came over on-time and explained why certain items needed to be fixed and what would happen if they weren't.

Once Sergiy’s team came in - they came in on time and finished the work within the timelines that Sergiy provided from before. The only thing that slowed them down was waiting for the City Inspector to come and check for the permit. Also since I was at work most of the time, Sergiy would also send me pictures that he took before during and after the installation. He would also send email updates as well of his progress without me even asking for it.

Overall it was a pleasure hiring Sergiy because his quote was accurate (e.g never changed), his team came on time, and he finished by the date that he set.

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Company Response

We are glad this review finally posted,you left the great review for us.The HomeStars company Verifying all reviews,but this one,we got the hard time to post it. I appreciate you a lot because you spent a lot of time to Confirming 1000 of questions,I called my self check why is not showed up 5 times,but I'm happy you didn't give up and finished.it was our pleasure to work with you,hope you will call us again.Good luck with renovation,and thanks again .

Private User
Private User
Private User reviews Toronto, ON
10/10

Main drain clay pipe replacement

Needed to get last ten feet of clay pipe of main drain replaced, out to City line. Sergey did the work as promised, as quoted, and with professional demeanour throughout. They showed up as scheduled, finished pretty much on schedule too. The finishing touches (e.g. to the basement, to excavated front lawn area weren't perfect, but still very good, can't really expect much more. Quote was better than a big company's. Was quite happy with them, so in fact ended up booking them for work for another property (yes, unfortunately we needed pipe work, again!)

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Company Response

Hi thank you for the review,we appreciate for your feedback,it's second time we helping you with drain replacement ( before you used another company with much higher price and they are not honest and theirs warranty doesn't work.they charged the money and didn't replace under the porch 10 feet of clay pipe and you got clogged drain with the roots. Our price much reasonable,we charged you for drain replacement,not for interlocking or porch fixing,we put everything back maybe it's not perfectly but we had first snow and -% temperature.it's hard to finish how was before perfectly ,it's exterior work in the bad condition (another company doesn't put interlock back and porch)
We appreciate your time,take care easy:)
Thanks again Sergey:)

Maria M.
Maria M.
1 review North York, ON
10/10

Sewage problem

Very professional, with good after clean up, within tight timelines. Excellent team work and Sergiy showed exceptional leadership and great communication skills.
A very good job worth every penny.

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Company Response

Hi Maria,thank you very much for the great feedback.we really took this job even we were overwhelmed on that moment,I remember you said you moved to the hotel with your family and child all ready was 4 days.We filed sorry and start the job!But before us was 2 Plumbing company and with out any Result. We installed back water valve and Sump pump,removed building trap and replaced the sanitary drain with pipe burst technology (with 25 years of warranty!)Also waterproofed the cold room 8 feet exterior for lower price as we charge (because the wall was exposed),passed inspection,helped with paperwork, to get the rebate and even installed laminate back for you.It was our pleasure to help you out, and we were happy to seeing your family back:) thanks again ,Sergey !

Michelle
Michelle
1 review Richmond Hill, ON
10/10

Main drain and the basement

Very professional!! Sergie knew his work well. Very clean and on time. They did the job despite the heavy rain. Definitely recommend this company.

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Company Response

Hi Mishelle,we glad we helped you,because the flooding is bad,and if you have a tenants it's too much of Headache. Our quote was reasonable then another company gave you,and we found the problem and we gave you the best solution to solve the problem.(Instead to waterproof all House) we replaced just the sanitary drain and saved you the money.thanks Sergey

Abhay
Abhay
4 reviews Toronto, ON
10/10

Lead Water Supply Line Replacement

We were hoping to get the lead supply line replaced for a while.
When we finally decided to go ahead, we checked several plumbers from Homestars. Sergey really seemed the most genuine by far.
He was prompt, courteous, and straightforward.
He gave an estimate based on his visit and stuck to it even when there were issues that he did not cause.
At the end of the job, he took great care to clean up and replant our plants just they way they were before he moved them.
I would highly recommend Sergey to friends and family.

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Company Response

Hi Abhay ,we glad you like our service,we hope work with you for future and we kip the same price always, our point not just the money!we happy more when costumer satisfied. Thanks Sergey

RobynB
RobynB
3 reviews Toronto, ON
10/10

Toilet Leaking through to the kitchen!

My upstairs bathroom toilet was leaking through to the kitchen! I had another plumber come in and two days later, he still hadn't fixed it, my bathroom was a mess and the leak was actually worse! Two days and with a $2000 quote later, he said he wouldn't be able to fix it unless I coordinated a contractor to come in to cut open the ceiling and a kitchen guy remove the cabinets as he wouldn't do that work. I sent him packing and called Tornado plumbing. They came in SAME DAY, with all the tools required, took out the cabinet, cut the dry wall and had everything fixed, put back and cleaned up perfectly within 1.5 hours. They even borrowed my vacuum to clean up the dry wall dust. They were awesome! I wish I had called them first. It's been about a month and everything is still working great, no more leak! 100% would recommend them. I'll never use another plumber again. Yay Tornado!

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Company Response

As a company that takes pride in our work, many clients ask us how these scandalous quotes and analysis make us feel. Quite frankly, we believe that if we focus on consistency and professionalism in our work, perhaps enough clients will see your sentiments, opinions and experience and refuse to settle for less.

Needless to say, we shall always seek to exceed our clients' expextations much as we did with your leakey upstairs bathroom. Thanks again for choosing Tornado Plumbing and drains

Eagle Flow from Toronto
Eagle Flow from Toronto
1 review Toronto, ON
10/10

Sump pump installation

Tornado Plumbing
647-784-8448
Toronto
ON
M9C 1G6
CANADA

Sump pump was installed satisfactory in May, 2018. Sergey came to do the job estimation, explain the work procedure and current rebate program. The installation was executed in a timely manner. The unexpected footing was discovered under the basement concrete floor, where basin is suppose to sit, the few inches side of the footing was chipped off, to accommodate the basin, the concrete was then poured back around the basin and footing. Yuriy explained how to maintain the sump pump. It would be perfect to have one stop shopping if the company can bundle the electrical wiring service to connect the power to the sump pump.

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Company Response

Thank you for taking the time to be so kind with your sentiments. In spite of our best efforts to analyze, explain, quote and execute to the best of our ability, every ground we excavate is different and offers varrying challenges. We distinctly remember the adventure of installing your sump pump and the drama of the footing and the solution our team was able to execute. Since it has been over six months since we worked for you, we didn't expect to hear from you. However, your review tells us more than what you've said; it tells us that the sump pump is working as promised...if not better with all the floods we've had since the job. This is great!!! This is our most time tested review yet. We continue to take feedback on improvements, don't be surprised when one day you find our diversity of services to include your prudent suggestion.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Tornado Plumbing

At Tornado Plumbing we work hard to fulfill all your plumbing needs, and offer some of the best service in the GTA. Our products are high quality, and all of our work is under warranty. By using the most recent technology we can offer you the best service to ensure your plumbing work is done efficiently and with quality. We provide free estimates, competitive rates, and city rebates are available.
Our services include waterproofing, pipe burst, plumbing repairs, backwater valve, concrete work, water service and repairs, drain camera inspections, drain snaking, and underpinning (basement lowering).
With appointments booked at your convenience, and 24 hour emergency service, you’re sure to get the job done with Tornado Plumbing.

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