I chose Green Moving after they were only one of a few companies that would move my small shipment of 450lbs from Toronto to Vancouver - other moving companies had a minimum of 1000lbs.
It proved to be the biggest mistake, and I should have just paid a reputable company more money to move my stuff. My goods were picked up quickly, but then they were not loaded onto a truck until 3 weeks after they originally told me they would be. Then the delivery did not show up within the quoted timeframe of "7-10 days". When it hadn't arrived, I phoned Green Moving's office to tell them that I would be out of town for a few days the following week, but despite this they phoned while I was travelling to tell me they were delivering the goods that day. As I had already told them, I wasn't in town, so I tried arranging for redelivery in a few days' time. They said it wouldn't be a problem and would call me once a new time was arranged. They didn't call, and what ensued was NINE WEEKS of calling and emailing them trying to get them to deliver my goods. Every single week I was told that "it will definitely be delivered this week". The "distribution manager" (who was the same person over a couple of weeks and then suddenly didn't exist), gave his word on several occasions that it was coming that week. It never came.
I tried filing a claim through their included insurance for undelivered goods - but the email address they provide for insurance claims on their moving contract doesn't exist.
I ended up having to file a lawsuit with the small claims court in an attempt to get the value of my goods back. Miraculously, all of a sudden, 16 weeks after they collected my goods, I received an email saying they would be delivering them that week.
So while I did eventually receive my goods (albeit in a very crushed state), it was after a great deal of time, effort and stress - not to mention the cost of replacing goods I had given up on seeing again.
I strongly encourage you to use any other moving company than these people - it is just not worth it!
- Approximate cost of services:
- $1,000.00