We moved between provinces and had a very stressful, thanks in large part to this company (still dealing with our claim, 6 months later).
First, the company was extremely misleading, by operating under a different name (Homeland moving) and offering a quote that grossly underestimated the weight of a 4 bedroom apartment.
It was also not our understanding that our property would be moved twice, which obviously increases the risk of damage, since the customer cannot have anyone present at the second move to insure that things are moved correctly. My father was present for the initial pick up, on our behalf, and only then was told that later that day or the following day, the truck would drive to Toronto and then our belongings would be moved onto a bigger truck. Obviously, he had no choice but to agree to it at that point.
When we returned from our travels in June (I had informed the person I was in communication with at Homeland that we would be away for most of June and that my father would be present for the move in our stead), I arrived back to several phone messages and emails essentially harassing us for the full payment of the moving service. However, these messages and emails were from a company that I did not know I was doing business with, Green Moving & Storage. Not only did I feel harassed, because I had informed Homeland that we would be out of the country, but we were not informed that full payment would be required before we received any of our belongings. It was also three times the amount that had been estimated, and it was from a company I had never dealt with. I called Green Moving to clarify the situation, was essentially threatened that the goods would not be delivered for several weeks if payment was not received immediately, and then received yet another call after payment had been made, because of a lack of communication within the accounting department. Totally incompetent employees all around.
Finally, the delivery was four days late and we had to call everyday to get an update, whereas we were told the company would call us the day before our expected delivery. Every time we called we were given some excuse about the truck not yet having left the initial city, because the driver was sick or whatnot. Yet this didn't make sense, because we knew from what my father had been told, that our things had long since been taken to Toronto and moved onto another truck.
When we finally did receive our belongings, several boxes clearly marked "fragile" were partially crushed, furniture was damaged and large items that we had securely packed, yet had still included HUGE signs we had made, saying "Fragile and Do Not Place on Side -- Glass" , were in fact transported on their side, causing them to partially come apart, risking the breaking of large pieces of glass. The workers' complete disregard for our belongings, despite the efforts we made to direct them in keeping our items safe was unbelievable.
Needless to say, every interaction with Green Moving & Storage was frustrating. Their lack of response to our claim, several times over (the initial online claim in July went completely ignored; our attempts to speak to a manager on the phone was thwarted several times; and the several attempts at following up I made, both by email and phone, were almost entirely neglected) is but another example of how terribly this business operates.