I saw these guys truck doing the next door neighbours and called the number for a quote. I have a two year old who isn't sleeping well and dust could be the problem so I wanted a quote. The neighbour said they did a good job but added don't get the furnace cleaning option for $50 because they just vacuum it out and it takes no time. So the quote was for $249 including a 'biological agent'. I got called the next week and given a price of $199. I booked it. They showed up early in the window. Two guys. Very nice. I said my baby was home (fever) and could they do it quick as possible. They were quite accommodating.
They setup quickly. A few things bothered me. The lead guy came up and said my furnace filter was quite dirty. He had it in his hand. He banged it on the floor and a bunch of dust fell on the rug. I asked him why he was doing that. He said he would clean it up. He didn't. He did throw in a free filter which was nice. Oh, and I had changed the filter only two weeks before so why was it so dirty? Who knows, I'm not an expert... on a tangent the guy's breath was killing me. When I couldn't take it anymore I gave him some mouth wash.
He started in on I needed the biological cleaner for $50. I wasn't against it but all he would say is its natural and kills 99.9% of germs. I asked what the main ingredient was. It was called Benefect. A few rounds later he couldn't understand why I said 'all natural' means nothing and '99.9%' means nothing. He called his manager. Another go round and my kid was getting restless so caved. Anyway, I looked at the bottle in their truck, the main ingredient is thyme. That's right, I paid someone $50 to spice my house. Smells nice.
Oh, another thing. They need to drill into the ducts which is fine but later I noticed metal filings on the ground. That definitely is not okay to leave razor sharp little twists of metal on the ground where my family and the pets walk around.
Update (a week later): A few days later baby is sleeping better and we think we see less dust in the house so I changed the rating from
a 6 to an 8. Overall, I'd like to think they did a good job with a few missteps. With a few protocols in place it could have been an excellent experience.
- Approximate cost of services:
- $280.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Gordon, we are glad that you shared your experience with us. Our technicians have provided the best possible service to you. Your feedback will help us to improve our service in future.