Metro Snow & Ice Management

Edit Sept 12, 18: Instead of improving better removal service, Metro asked its clients to write positive feedbacks on BBB and Homestar for a chance to win a trip to Cancun. Too bad once a successful company, Appleseed, has sunk to this new low.

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* downgraded to zero star after company reply
* I am a client of yours. A simple email search in your system would easily locate your clients. You are very effective when commenting on reviews. I wish you can provide same kind of snow removal efficiency and speedy email response.
* QoS? Downgraded to zero star. Driveway wasn't cleared for 8+ hours after a snowfall.
* I am not sure if your style of email amusement will actually help speed up snow clearing service. If hitting the unsubscribe button would help, I would hit it many times.

They did not respond my initial email but after I told them I will file a BBB complaint then they finally respond my pricing question. $300 is introductory price for new clients, the next season it shot up to $380 for my single driveway. Buyers beware.

The owner, however, isn't afraid to compose long email newsletter on "useless snow facts" and
making fun of customers, such as:

Message left:
* "Get over here now and shovel my damn walkway! I cant get out to the gym!"'
Response: None. No name, address or phone number left.
(Guess they got their workout after all)

Message left:
*"Appreciate you taking my Christmas lights down from the shrubs! Saves me the trouble but do I get them back"
Response: "You're welcome and sorry no". Still stuck in the blower

For the storm happened on Feb 12, it started falling at around 3pm. They still haven't come by 11pm before I went to sleep. 25cm on my driveway uncleared.

They used to be pretty good but fell off the rails this year. This was our third year with them but after getting no service for the first two snowfalls all we got was attitude and ignored calls back from them. After fruitless efforts to resolve the situation we terminated our contract at the end of December.

Metro snow is a great snow removal company. Very reliable and efficient, would recommend this company. They have even come to do clean up even though we have had below the contracted centimetres.

This is my second year with this company. Their service continues to be excellent. My driveway is cleaned promptly after a snowfall with additional visits after the city ploughs come by. There is advance communication from the owner to allow me to move my car before the tractor arrives. Dependable, consistent and quality work. Worth every penny that I have paid. I recommend this company highly.

I've been a Metro customer for a few years, and have been pretty happy with the value I've gotten for the money.

My driveway has always been clean when needed and this year they are more willing to clean out car parking spots when they come by when tidying up the berms left by the city plow.

The quality of plow job isn't 100% but I also have a non-rectangle shaped driveway so that's understandable.

we have contracted with Metro for the second year after a recommendation from our neighbour. We decided to sell the snowblower and let Metro worry about the snow.. To this end we are extremely happy with the response time , communication and effective snow removal . I am very pleased with our decision to go with Metro for our winter needs and am considering contracting for there addition brining service for de-icing the driveway next year. We had one instance where the city snow plow follow up was missed but as soon as I let Ken know, the tractor was here. I recommend Metro to anyone who asks.. Kudos
to the team for all the hard work .

I have been with is company both as metro and his old company name. They have always provided us with great/ prompt service 24 hours a day.
Our street is very happy with the service and would not change.

We've been using Metro (formerly Appleseed) for snow removal of our driveway for the past 5 years. In that time, we have had no problems - snow is cleared promptly after 4cm (I think) of accumulation. In fact, the communication is exceptional - they have a GPS tracking service that will notify you when the tractors are on your street (so you can move your car). They also provide regular emails on days where snow is expected, to let you know whether they will come out (and approximately when service will begin). Some services may be cheaper, but we've stuck with Metro due to reliable service!