Metro Snow & Ice Management

I didn't know about home stars, didn't realize I could write a review , nothing but good things to say about Metro plowing very satisfied with the service received this season 2016/17 and last season 2015/16

I am very satisfied with the service I receive from this company and will be using them in the years to come. The driver assigned to our area always makes a good job of cleaning my driveway and access to it.

I am writing this review to give an unbiased opinion on Metro Snow and Ice. Coming from Toronto and this being my first winter in Ottawa, I was unsure what to expect from a snow clearing service. I called around to a few companies and the first to return my call was Metro Snow and Ice. I spoke to a lovely young woman named Katy who was very patient with my many questions and made me feel like my potential business mattered. After receiving pricing from a few other places I decided on Metro Snow because my first experience on the phone and subsequent follow up emails with Katy really left a positive impression on me. Since then I have been nothing but happy. I enjoy having the GPS notices so I can move my car, and the one time I came out just after the truck had gone by my driver Cheryl came back for me. When I come home at night I don't have to struggle to drive over a big snow bump left by the city and that alone is worth the price of the service. The owner of Metro Snow and Ice is obviously doing a great job with both the office staff and truck drivers he hires. His informative emails letting us know his plan for a storm are above and beyond what I expected when I signed up. I'm pleasantly surprised that my first Ottawa winter has not been the struggle I thought it would be and I will be signing back up for years to come.

Metro Ice Management does a great job communicating with their clients; explaining when they will be sending out drivers as well as sending GPS text/emails to inform you when they are in your area. They have always responded quickly to emails and concerns. It sure beats shovelling your own walkway!

We have been METRO 's costumer over 10 yrs. Not a single day I was stuck with a unplowed driveway. Same with my smart neighbors down the street. I never heard a complaint. I will also tell you a story about how they treat their customers; Few years back , again not their fault but mine, I left a cast iron flower pot holder too close to the driveway. The operator didn't see it and broke al small chip out of it. The very next day , I received an identical brand new pot , a card apologizing and a bottle of wine .. HOW' S THAT FOR CUSTOMER CARE..
THANK YOU METRO , THANK YOU MR. DALE AND THE CREW...
Hy ELMAS.

We have used Metro Snow and Ice Management (and formerly Appleseed) for many years. We are impressed with their professional courteous service and timely follow-up. We love that they have a GPS on all of their tractors which means we know exactly when the driver has been by to remove the snow from our driveway. We appreciate Ken's emails which tell us his snow removal plans when there is a snow event. We would highly recommend this company to anyone looking for driveway and walkway snow removal.

We have been using Metro for a few years now and have had excellent service. We have never had to call for follow-up and have never had to shovel out the end of our driveway after the city plough has come down the street.

Metro is s great company - I go back every year because my lane and walk are always cleared very quickly and their email updates let me know exactly what their schedule is.

Appleseed was great. Metro is not even close. The tractor driver drives by my house. Clearing all the driveways on the opposite side of the street. Skips my laneway 2/3 snow falls. I have to clear it by hand ...the ice build up at the bottom is impassable with a car wich we have to of. I had to buy 10 bags of salt just to melt a small passage way in the middle of my 14 inch ice wall. My mother in law sent a complaint by email...no response. No action either. They dont care about you. If you want good service DO NOT USE METRO. I would rather pay more and have a driveway i could use. Next year metro will have allot less customers. They do bad work. It also says something when my tractor driver is constantly changing. I dont think they treat thier employees well. They have a huge turn around. When i had apple seed for the last 5 years i had the same driver. He knew the route . He actually cleared my driveway every snow fall. Metro drives right past my house and never comes back. Bunch of monkeys. You cant buy a good company and just expect it to work. You need to prove your quality and service. Good luck next year... another unhappy customer.