Metro Snow & Ice Management

I was ignore several times when I tried to tell them that the snowplow had not come by my house.
I paid for ice management, but several times they didn't come when an email said they would. Our driveways were supposed to be more clear than others who didn't pay for ice management, but my driveway was always the same as my neighbours who hadn't signed up. They left me stranded on Christmas Day not able to get out of my house because of a huge snowstorm, actually telling me that I expected too much of them because I was disabled and on my own, without anyone to help shovel. The owner gets very upset and angry when you try to complain and makes it sound like it's your own fault. Even when you send photos