Service started off badly and then became increasingly worse. They do not show up until many hours after a snowfall (and sometimes not at all). When they do come, they take one quick pass of the driveway, so the driveway has been shrinking and I can barely open the car doors. This is especially difficult when trying to load the car with babies in car seats. The company manager should know that if you can't perform a contract, you should just not take on so many customers. Also, if the gentleman responding on behalf of Metro redirected the effort he puts into rudely telling off his customers into actually running his company, he might have some satisfied customers!
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
I don't believe most of my responses are 'rude'. They are simply the 'facts' . Even though this may not be what a customer really wants to hear, No where is it written in contracts that we (or myself for that matter) are required to take personal insults, unwarranted or unfactual biased criticism on the chin. Put simply, in my mantra, yes, the customer is always first, but, we don't tolerate unfair, rude or personal shots. The truth is, I respond in a blunt, factual upfront manner instead of 'tickling the ears' of customers simply for keeping every person that is a bit unreasonable as a client. Its a two way street here. We don't keep rude or agressive or unrealistic clients...that is our right as a privately run business. I make no apologies and have thousands of very happy, respectful clients I've gained over 25 years in this business.'
Sorry if that doesn't bode well for you...or me.
Ken Dale