Metro Snow & Ice Management

I am writing this review to give an unbiased opinion on Metro Snow and Ice. Coming from Toronto and this being my first winter in Ottawa, I was unsure what to expect from a snow clearing service. I called around to a few companies and the first to return my call was Metro Snow and Ice. I spoke to a lovely young woman named Katy who was very patient with my many questions and made me feel like my potential business mattered. After receiving pricing from a few other places I decided on Metro Snow because my first experience on the phone and subsequent follow up emails with Katy really left a positive impression on me. Since then I have been nothing but happy. I enjoy having the GPS notices so I can move my car, and the one time I came out just after the truck had gone by my driver Cheryl came back for me. When I come home at night I don't have to struggle to drive over a big snow bump left by the city and that alone is worth the price of the service. The owner of Metro Snow and Ice is obviously doing a great job with both the office staff and truck drivers he hires. His informative emails letting us know his plan for a storm are above and beyond what I expected when I signed up. I'm pleasantly surprised that my first Ottawa winter has not been the struggle I thought it would be and I will be signing back up for years to come.