Contractor fully adressed issue I raised
Contractor replaced bath spout that did not stop the leak that I hired them for. The problem was fully resolved by contractor issuing refund. I consider this case is closed.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
A ceiling water stain is a tricky diagnosis. In the ideal case, the leak should be fixed if possible without cutting the drywall. Cutting the drywall should always be the last choice. A water mark on the ceiling could be the result of more than one leak on the system. Fixing a plumbing issue will not stop a leak coming from cracked grout lines. We always recommend checking the grout first as many times that is the cause of a stain on the ceiling. If a plumbing issue is resolved but the grout is cracked, the stain will remain, as only a part of the leak was fixed. As a sign of goodwill we have chosen to refund you the money for the leaky spout which we have replaced. Hope your issue will be resolved