Speyside Windows And Doors

This review is from having my 14 windows, sliding door and main door replaced. From the start of the experience, the quote and up until my 50% deposit everything was going well regarding communication back and forth and I was feeling good about my choice. However, my experience with Speyside Windows and Doors has been a severely disappointing experience since my initial deposit. I had to keep reaching out to them for the status of my windows, and even with them knowing my schedule and the start date 7 months after the date of my deposit, they still couldn't coordinate to have completed during the week I was off. This impacted my summer and caused me stress. Then with them splitting the install up, I was pressured to submit partial payments when the agreement was to pay the remainder 50% upon full completion of the work. I made the mistake of paying them a portion of the remainder, and as of this moment, my project is still not completed. I would strongly suggest holding firm and not paying the last 50% until the job is completely done and you are satisfied. I paid 50% upfront 11 months ago, and the job was started 4 months ago. They ordered one window with the wrong swing (bathroom) and a clear sidelight instead of an obscured for my front door. I'm still waiting for my sidelight to be replaced. I emailed three weeks ago and still no response from either owner to get the sidelight booked and other issues resolved. Their lack of communication and scheduling have been brutal to deal with. Also, I had to spend my time double checking the install which I would've thought the owner who was on site would have done. Doesn't seem right having the customer inspect and point out discrepancies. For example, not painting the cuts on the batten board to prevent rot. In fact, I texted the owner who was onsite about the paint for the cuts I had left with the batten board, which he didn't respond and then didn't paint the cuts until I pointed out after install, which they stated as being an oversight. I emailed one of the owners over 2 months ago about not having all the vendor labels for my windows so I can send in for my rebate, plus other issues like the sliding door lock not engaging, gaps not filled on inside window trim, a scratch on the inside of one of their installed windows, and other minor issues noticed needing to be resolved... and no response. Ryan R emailed me a month ago saying they hadn't forgotten about me regarding the sidelight and it should be ready soon. I had a voicemail when I got back from vacation saying the sidelight was ready, so I emailed both owners again regarding the issues emailed in September and how I was looking forward to coordinating a date set to get everything completed/resolved.... 3 weeks later and still no response. Looks like they have lost their "high standards" mantra and switched to the "get it done.... eventually" attitude. Pictures attached is what you can expect to find when inspecting Speyside's "finished product".