Terrible, awful company with lousy service & worse ethics
We signed up for their snow removal after being promised superior, timely snow removal, excellent service and 24/7 accessibility via social media. To our dismay, we had to follow up with the, after every single snowfall. They were always the last company in our neighbourhood to clear the driveways and were hostile and defensive every single time we contacted them. Snotty, rude, defensive responses every single time we contacted them and then consistently slow response time--we finally gave up. The kicker was when I sent them a FB message enquire for when our driveway would be cleared and the owner told me to find another service and then blocked me--a week after I had a stroke. We are now pursuing them formally using consumer protection laws, as are our neighbours (who have also been blocked on social media). This company is amateur, unprofesdionL, rude, uncaring and awful--who leaves someone stranded right after they've had a stroke? Don't use them. There are many other decent companies out there. These guys don't deserve your money, and they have A LOT of learning to do when it comes to running a business.
- Approximate cost of services:
- $350.00
- Company Response
We apologize that you and your wife were not satisfied with services this year, however, as already conveyed to your partner, we do not tolerate mistreatment and verbal abuse of staff. We are sorry that you feel the need to lie on social media to put down a company that was nothing but patient, kind and tolerable of your actions. We hope you find the inner peace your soul is searching for.