I just want to thank Ash for the quick response to help out and get my water heater working properly again.
We had hired contractors to renovate my senior mother's house. As part of that renovation, we had a new Hot Water Tank installed. It never worked correctly from day one, but all our complaints fell on deaf ears. Well, the contractor walked out on us, not finishing the job that they were paid to complete. Trying to get the original subcontractor to come out and provide service to the product they supplied also proved to be unsuccessful.
Thankfully, I found Fair Deal Heating and Air Conditioning. Ash came out on Sunday, replaced the gas valve control unit, and also took the time to fix up the other contractors DIY-style install.
Ash was kind, courteous, and a true professional through and through. I couldn't have asked for a better transaction.
In fact, let me just also say how Ash has gone the extra mile. The part that I needed to be replaced was under warranty. Ash arranged for me to pay for the part, and he has taken care of all the forms that are necessary to help me get my refund. Now, here is where the extra mile comes in. Ash took the initiative to contact the supplier after a few days to inquire what is taking so long to have this refunded. I didn't even have to say anything, he just did it on his own. It is very rare to find someone so caring enough about their customers these days.
Fair Deal Heating and Air Conditioning is now the only call I will make when it comes to my water heater, furnace, and air conditioner.
- Approximate cost of services:
- $450.00