Stan's Heating And Air Conditioning

Heating & Air Conditioning
56B Cleopatra Drive Ottawa ON K2G 0B3
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Stan's Heating And Air Conditioning
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79%

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Reviews by rating (past 12 months)

Reviews for Stan's Heating And Air Conditioning

Average customer rating:
9.2 10 (39 reviews)

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Mike in Orleans
Mike in Orleans
2 reviews Ottawa, ON
1/10

Bad service and abusive charging

I used to be a loyal customer of this company. I bought my new furnace in 2013 and ERV system in 2017 through this company. The furnace they installed in 2013 caused some damage to the exterior wall of my house in winter 2014 due to the very short exhaust pipe they installed. When they installed the ERV system, they drilled two unnecessarily large holes through the wall of my house and then covered them with lots of caulking. While I was unhappy about those incidents, they were relatively less significant, I did not complain anything.

Since last winter, I found the air circulation of the furnace was very weak. This was not a big issue in winter because the hot air in first floor went up naturally, so I didn't contact the company. However, in May this issue became significant because our second floor became very hot in evening. We called the company and told them the issue. Specifically, we emphasized the issue existed in both summer and winter. But the person who answered the phone insisted that it was likely caused by our A/C and they had to send somebody to check. Their technical staff came and checked. They found no problem with A/C. Instead, they said it was caused by the filter. They said I should use 4" filter and change it every month. However, when they did the regular maintenance last November, their report did not say any problem with my filter, nor did they mention changing filter every month. I have followed their original suggestion to change filter every three months, which is also the suggestion of filter vendor.

They then sent me a $162 bill for A/C service. When I said I cannot pay the bill because I did not ask you to do A/C service and our A/C does not have a problem based on your report, their manager replied by saying "Its AC season, so everything says AC service." He went further to say that they would not honor their warranty contract.

Following the response from Stan to my above post, I contacted the owner as he suggested. He did not provide any new solution except repeating the same things the manager had said. I am very disappointed.

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Company Response

Stan's has been around for over 50 years and we hold customer service at a very high standard. It is unfortunate that a dirty filter has caused more issues than just with the equipment. as the owner of Stan's I would like to meet you at your home to discuss any of your concerns. Please call the office at 613-237-4040 to set up an appointment to meet.
Thank You,
Lyle

Private User
Private User
Private User reviews Ottawa, ON
10/10

AC Heat pump with ductless unit

I highly recommend Stan’s after reading reviews last year I went with them for this install. From quote to install I was super impressed. I would not hesitate to use their services.

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Nick K.
Nick K.
0 reviews Ottawa, ON
10/10

Replace furnace

They finished the installation in the time they quoted. The team was fast, friendly and respectful. They cleaned up the area after the finished. I was very pleased with the work they did. Thank you for giving us warmth for the winter.

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Company Response

Thank you for choosing Stan's!

Jane D.
Jane D.
0 reviews Ottawa, ON
10/10

install new furnace and air conditioner

Two thumbs up. It was a complicated install in a tight space but they made it work. Two months later, they contacted me to say I should have been offered a rebate and that a gift card worth several hundred dollars was on the way. Needless to say, I was very impressed by their honesty and that they took the time to follow up after the fact and do the paperwork.

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Company Response

It was our pleasure! We love making people happy!

KEN A.
KEN A.
0 reviews Ottawa, ON
6/10

natural gas HW and fireplace installation

Your delays were inconvenient and your installer still hasn't collected his jacket.

Great job keeping the site tidy throughout.

Good quality workmanship thoughout.

Thanks again!

---- ---- --- --- ---

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Company Response

Hey Ken A, thank you for the feedback. Our apologies if a delay caused some inconvenience and our technician will be around quickly to collect his jacket. We’re always trying to improve and great feedback like this helps us immeasurably.

GPOAPST
GPOAPST
0 reviews Ottawa, ON
10/10

Furnace replacement

My friend is packed it in in late October. I needed a new one and I needed it quickly. Stan's came to the rescue. They installed a new unit 3 days later. The price was competitive and the service was second to none. These guys know HVAC. I have already recommended them to friends who have also been impressed by their polished, professional approach to doing business.

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Company Response

Thank you so much! We love when our customers are happy and recommending ! :)

Coleen
Coleen
0 reviews Ottawa, ON
10/10

Removal and replacement/new install of hot water tank, a/c & furnace.

I had to get all 3 of my equipment pieces replaced at once. The home I have is older and isn’t easily configured for new equipment. This wasn’t ideal as it became problematic on how to instal and properly ventilate. Options included having to move my gas meter or try to work around it. Now with the gas company also involved, Stan’s team put a lot of time and effort in working with the gas company to figure out a solution. It was looking to become expensive, for me, with this old home. Long story short, after much analyzing, site visits and brainstorming within the Stan’s team, they were able to figure out a cost-effective solution that ended up being painless and seamless for me (not for them, I’m sure - they were amazing at working hard for me). In the end I saved money and a big headache, and they were in and out in one day! No shortage of their efforts to ensure the job was done right. Thanks to Lyle and his awesome team. One happy customer!! ~ Coleen

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Company Response

Thank you Coleen! We really appreciate the kind words :)

Georgina H.
Georgina H.
0 reviews Ottawa, ON
10/10

Furnace and Hot Water Heater

New house required new furnace and hot water heater. Easy installation and great customer service.
I prefer working with a company like Stan's that is local. It is easier than dealing with a call centre.\
You know what you are getting with Stan's!

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Company Response

Thank you for choosing Stan's!

BB
BB
1 review Ottawa, ON
10/10

New furnace

Did a good job. Did it quickly and cleaned-up nicely. The installers were friendly.

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Company Response

THANK YOU FOR THE KIND WORDS! WE LOOK FORWARD TO HELPING YOU IN THE FUTURE.

AGMS
AGMS
0 reviews Ottawa, ON
10/10

Air conditioner replacement

After our old central air conditioner failed, we called on Stan's to replace it. They sent over a salesman / estimator who knew what he was talking about, asked many questions and listened to my observations on how the system had worked and agreed that the bottleneck was the evaporator in the furnace, then measured the existing ductwork. It turns out that they can redo the plenum ductwork above the furnace if needed - and we did since it was sized for a previous smaller furnace. After a detour to have a 3rd party company remove some asbestos, the Stan's installers finished all the work (including lugging the machinery over a garden wall) in a professional fashion, and we now have better airflow through the system and newer more efficent technology. It cools better due to the larger evaporator coil, and the smart addition of a thermostatic expansion valve that regulates the flow of refrigerant based on how much the coil is actually evaporating. The result is much colder air temperatures at the floor air registers. Maybe winter heating will be better too with the improved airflow!

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Company Response

THANK YOU FOR CHOOSING STAN'S. WE LOOK FORWARD TO SERVING YOU IN THE FUTURE.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stan's Heating And Air Conditioning

For more than 40 years, Ottawa-area homeowners have trusted Stan’s Heating & Air Conditioning to keep them comfortable and breathing easier—no matter what Mother Nature throws our way.
From the most complex installation to routine service and maintenance, Stan’s Heating & Air Conditioning has the expertise, the people and the products you need. We’ll work with you to find the solution that’s right for your home, one that fits your needs—and your budget.

Here are some of the ways we deliver that peace of mind:

*trusted—we’ve been serving the needs of Ottawa homeowners since 1969
*experienced—all work is performed on-site by Stan’s own employees
*knowledgeable—our staff are fully trained and able to service all makes and models
*professional—we are an accredited member of the Better Business Bureau (A+ rating) and a certified member of the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI)
*respectful—being clean and tidy at all times is just one small way we show how much we appreciate being invited into your home
*dependable—we are a proud supplier of Bryant heating and cooling products, the manufacturer recognized by Consumer Reports as the most reliable in the industry

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Bryant
SERVICES
HVAC Installations: Natural gas furnaces Gas fireplaces Heat pumps Heat recovery ventilators Thermostats Boilers Air conditioners Air filters Indoor air quality products On-demand tankless water heaters Hot water tanks Humidifiers
BRANDS
Bryant Heating & Cooling Systems
WEBSITE
https://www.stanshvac.ca/about/
YEAR ESTABLISHED
1969
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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