First Responders Inc.

Formerly D.G Garage Door Repair Toronto
Garage Doors & Hardware
35 Thomas Henry Rd Vaughan ON L4J 6J3
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88%

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Reviews by rating (past 12 months)
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Reviews for First Responders Inc.

Average customer rating:
9 10 (36 reviews)

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Gary from Toronto
Gary from Toronto
6 reviews Toronto, ON
10/10

Very reasonable repair for spring replacement

My spring broke and I called the guy who I used for my garage door opener replacement - he wanted $350. Zack quoted me with something way more reasonable and came quickly. He had the door up and running quickly. I will definitely use him again. I was clearly ripped off by the others I used before and will go with Zack for anything garage related going forward.

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Company Response

Thank you Gary for such a great review! It was a pleasure doing work at house! Do not hesitate to contact us in the future!

Private User
Private User
Private User reviews Markham, ON
0/10

Worst garage repair ever

Worst garage repair ever. Charged me $100 for breaking more parts rather than fixing the problem. I call him and he doesn't honour his "2 year warranty." DO NOT USE HIM FOR GARAGE REPAIR, CALL SOMEONE ELSE AND SAVE YOUR MONEY.

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Company Response

We are very sorry to learn about your negative experience! It was truly not we intended. We are hoping for a second chance to redeem ourselves. In fact we would send our senior manager to your at your earliest convenience for a consultation. We are confident we will find a solution and repair anything that was done not up to your standards for absolutely no charge. We are hoping that you will change your opinion about our company. Please don't judge our firm by one negative experience. We guarantee that we will go above and beyond to bring satisfaction to every customer!

Joe in Cambridge
Joe in Cambridge
1 review Mississauga, ON
10/10

Spring replacement

I decided to go with DG after calling a few different companies. Zack had encouraged me to check out the reviews on Homestars and I explained that I just don't put much stock in online reviews as they are just too easy to fake and in fact there is an entire industry dedicated to doing just that...creating fake reviews to generate positive buzz for companies. He was understanding of this and not the least bit defensive which was a good sign for me. The next day he came out and fixed my door for what I feel was a fair and honest price for the work done. At no point did I feel like he was looking to over charge or take advantage. That is a rarity these days. Don't hesitate to give them a call.

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Company Response

Joe, we really value your positive feedback about.our technician and our company! It means a lot to us. Thank you very much! We are looking forward to help more homeowners with any garage door projects!

FrankieK in Toronto
FrankieK in Toronto
1 review Toronto, ON
10/10

Completely Satisfied

My garage door opener was in pretty bad shape, it didn't work most of the time and we would have to get out of the car to physically push the code. Since winter is upon us, my wife and I decided to fix it before winter hits. The service was exceptional, and it didn't take a long time to do and the gentleman that came was very sweet and made sure I knew exactly what he was doing. Highly recommend this company!

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Company Response

Thank you very much for this amazing review! Your review will help other homeowners like yourself to reach out to us, so we can help them as well with any garage door issues!

VecchioA in North York
VecchioA in North York
1 review Markham, ON
10/10

Broken spring

I am so thrilled with the work that was done. I had called several companies looking for quotes d.g was by far the most reasonable and comfortable company to deal with! very pleased and will definitely give them a call back when the time comes!!!

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Company Response

We are so thrilled for your great review!!! Please contact us again for any problems with your garage door! We are more then happy to help you!

sanidim in North York
sanidim in North York
1 review Toronto, ON
10/10

locked out

My garage door has been fussy lately I didn't think it was anything serious. It stopped working, I called them and they came within 40 min to fix the garage door with no problems. the man that arrived was very professional and friendly.. really nice job!

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Company Response

We appreciate the great review! Thank you very much! We everything possible to help our customers in emergency situations!

mikemais in Toronto
mikemais in Toronto
1 review Toronto, ON
9/10

Amazing

Fantastic job! I would HIGHLY recommend this company. Very nice people to deal with, very friendly and professional. My garage cable broke they came and fixed it the same day. very satisfied with the job they did.

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Company Response

Thank you very much for your review!

Private User
Private User
Private User reviews Toronto, ON
10/10

Spring repair

I was in an emergency situation, and I needed someone to come as soon as possible. I called the Company and they were here in under 30 minutes. The service was amazing, and every step was explained to me. I would definitely recommend this company for anyone.

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Company Response

Thank you very much for such an amazing review! We try as much as possible to prioritize emergency situations like yours. We send an available tech right away to get you out from such situations. We are happy that we could help!

Private User
Private User
Private User reviews Mississauga, ON
1/10

Garage Door Spring

My car was in the garage and couldn't get it out due to broken spring. Charged me $200 for spring and its installation while other contractors charge $120 on average. When I asked him to help me out open the door and move the car outside so I can think about his quote, he was reluctant to do so. I needed a car ASAP so I had no choice. He installed the new spring (a job that was done very well) eventually. My texts regarding this matter were never returned.

Never again will I deal with this company. Avoid if you can.

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Company Response

We appreacite your review. Please don't hesitate to contact us in the future

Private User
Private User
Private User reviews Toronto, ON
10/10

Emergency garage door repair

Had a disaster building up with my garage door over the winter that culminated in a mess today where my door would first not open then not close. Called another company who promised a technician in 30 minutes then proceeded to delay twice, first by 1.5 hrs then again by 5 hrs (!!! - So much for reliable emergency repair). Thankfully, I managed to get a hold of Zack from D.G Garage Door Repair who not only was at my place in 15 minutes but expertly performed the repair on the spot. He even went piece-by-piece through the door assembly to ensure anything that looked like it might cause me problems in the future was optimized. Truly excellent, prompt service. Fully recommend him without hesitation.

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Company Response

We a really happy that we were able to help you. Thank you for the review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Responders Inc.

Looking for a reliable garage door repair company that will assist you garage door problems within 20 minutes from the time of your call? D. G Garage Door Repairs will troubleshoot any of your garage door problems. We have over 10 years of experience working across the Greater Toronto Area, ...
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