First Responders Inc.

Formerly D.G Garage Door Repair Toronto
Garage Doors & Hardware
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HomeStars  >  Garage Doors & Hardware in Milton  >  First Responders Inc.
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84%

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Reviews by rating (past 12 months)

Reviews for First Responders Inc.

Average customer rating:
8.6 10 (27 reviews)

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Valery in Toronto
Valery in Toronto
1 review Toronto, ON
10/10

Exceptional service and quality of work.

Came promptly to repair my garage door and were quick to do the job.
The quoted price was fair and overall I was satisfied with the communication as well as the quality of work.

Top notch all around.

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Company Response

Thank you Valery for your great review.

Janey in Mississauga
Janey in Mississauga
1 review Mississauga, ON
10/10

Garage Door Repair

This was the easiest home repair experience, ever.
True to their name, they were quick to respond and had my garage door cables replaced in no time.
Very professional, efficient and fairly priced.
Would definitely recommend First Responders!

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Company Response

Thank you so much Janey for your great review! It was a pleasure doing work at your house.

M. W.
M. W.
5 reviews Toronto, ON
9/10

Garage Door Repair

Our garage door was in terrible shape. It needed a new spring and some general repairs done to it. Although it was almost beyond repair, Zack managed to get it back in working order. His quote was reasonable compared to two others. He responded quickly and, when one of the wheels came out 3 months later, he came back to fix it it for us.

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Company Response

Thank you very much for your review.

Private User
Private User
1 review Mississauga, ON
0/10

garage door repair

It seems that this company cannot deliver an invoice for work done. They keep promising and never keep their word. I have a banging noise after they installed my springs and they don't show up to fix it. They will never earn my business again. Do not hire this company.

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Company Response

Hello, we sorry that our company didn't meet your expectations. Therefore, we have lunched an investigation and this is our findings: our technician replaced 2 cables on the door. We haven't changed the springs. Our tech left the receipt with the customer after the job was complete. We have a copy of such receipt. We would be glad to send one of our service managers to do a complete service on your door to investigate the cause if the problem. It will be complementary service to prove yo you that we stand behind our work. If we find anything that needs to fixed or replaced on your door we will do it at no charge. Please contact us to schedule an appointment!

Gary in Vaughan
Gary in Vaughan
1 review Vaughan, ON
10/10

Garage door

My garage door was broken and needed a lot of replacements on it, the guys came on time did a wonderful job quick and very clean the garage door works like brand new, highly recommended!

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Company Response

Thank you Gary for this wonderful review! We are very happy that we were able to help you with your door! We would be happy to do work for you in the future!

Cathy in Whitby
Cathy in Whitby
1 review Whitby, ON
10/10

Garage door repair

My garage door cable had snapped, trapping my car inside and I couldn't get to work. I called First Responders and right away they knew what was wrong and came to fix it even earlier that they had said. They got my car out in ten minutes and fixed the door in 30 minutes. Excellent service! Thank you so much.

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Company Response

Cathy, we greatly appreciate your review. We are doing our best to help homeowners like yourself in difficult situations as you were in. Let us know if we can help with anything else!

Aleksandar in Pickering
Aleksandar in Pickering
1 review Pickering, ON
4/10

They charged $60 for a simple 1 minute job

I arranged replacement of two garage door coils for $250 with "First Responders Inc." which was a reasonable price. But Dmitri told me that i need to replace Garage Door Extension Cables for $70. I agreed believing that is a reasonable price. Later I found it costs $8.91 in HomeDepot and the job lasted 1 minute. That means Dimitry earned $3,600 per hour for the replacement of the cables. If you are not careful he will rip you off. Othervise he did a good job.

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Company Response

Dear Aleksandar, we have replaced 2 garage torsion springs on your door for $250 which were done st the
discounted price. We have also changed the cables on your door. It is a torsion system and not extension cables. Those cables are not sold in Home Depot. Hardware stores such as Home Depot don't carry parts for torsion system doors. We have charged the cables for $70 on your door, which is very reasonable as well. Please don't forget it is only the price of the parts but it also includes the labour rate. As you said in your review that you were happy with the service; therefore, we are hoping that you will reconsider the rating you gave us, since you understand now how we calculated the price for your repair. kind regards!

Carey in Mississauga
Carey in Mississauga
1 review Toronto, ON
10/10

New Door Installation

These guys did a great job! I had two wooden doors that were falling apart. They sent a technician same day to take measurements and next morning they were able to change both doors to the new ones. I'm very happy with the service. The quality of work is also great. Very knowledgeable installers. The price is great too. Highly recommend this company.

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Company Response

Thank you very much for your review. It means a lot to our company let us know if we can help you with anything else. It was a pleasure working for you!

Private User
Private User
1 review Vaughan, ON
10/10

Amazing Service

Our garage door started falling apart and we were in a panic. We found Zack online and he came and did an amazing job.

He's really nice guy worked fast and gave us a great deal. Highly recommend them.

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Company Response

Thank you very much for this great review! We really appreciate it. It will help our team to grow!

sankalpak in Burlington
sankalpak in Burlington
1 review Burlington, ON
10/10

Garage Door Opener replacement

I had a 20 year old Garage door opener that was not functioning. Zack came by and diagnosed the problem and within an hour had installed a new garage door. I called at noon and he was at my home by 300 pm. I called on Saturday of a long weekend and was impressed by the quality and efficiency of his work.

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Company Response

We really appreciate this great review! It will help our company to grow and help other homeowners. Thank you very much!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Responders Inc.

Looking for a reliable garage door repair company that will assist you garage door problems within 20 minutes from the time of your call? D. G Garage Door Repairs will troubleshoot any of your garage door problems. We have over 10 years of experience working across the Greater Toronto Area, ...
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