Was first quoted $727.98 plus tax 13% for one slide and other parts.
Payment was to be UPFRONT . Told no warranty on the repair if I ordered one slider. Asked for price if two sliders would be installed and was quoted $945.98. That means the one slider was $218.00 when Maytag quoted $155.00. Had another repairman to do the repair and the cost was $165.00 and I DID NOT HAVE TO PAY UPFRONT.
Please note I was not given a phone number for repaircare Client Care Manager Ext 103.
Estimated time for repair was 2-3 weeks once parts parts are ordered.
The new repair was 4 days.
- Company Response
Thank you for your review and letting us know about your experience with our company, Jim. We really appreciate you letting us know about the quote discrepancy. We have reviewed your file and confirm part costs and availability from the supplier. The cost of the part is $207.09 (this can be confirmed online). We included the shipping and handling costs of $10.91 in our quote of $218. Our quote also include a 90 day warranty on the part. For us, if the parts fail within that time, we come back at no charge. The return visit is free. We order the new part and comeback and reinstall the part. The labour for the installation of the part is free. We retrieve the defective part and return it to the supplier, all at no extra charges to you. No warranty is provided if the client chooses not to follow the technician's repair recommendations or if they provide their own parts. We do not know what Maytag or other companies offer. Jim, at RepairCare we strive to be fair, professional and ethical at all times. We know that sometimes we don't get it right, but are committed to making it right. Could you kindly send us a copy of the invoice for the repair that was completed and the parts used. Your email correspondence with the Client Care Manager as well as the invoice, payment receipt and booking confirmation emails you received, all have our contact information. If we have misdiagnosed, then a full refund is due. Thanks, Jim. We are so sorry to hear we could not manage your expectations. Please know you are a very valued client and we truly appreciate your business.
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