I'll wait a couple of weeks to be sure the freezer doesn't ice up again (the problem has been ongoing since August and I had another company, not on Homestars, look at the fridge before Repair Care).
I want to post a cautiously-optimistic review now. First, my speech impairment makes it difficult for me to talk over the phone, so thank you for communicating with me by e-mail. Next, thank you for the technician who came the day after I requested service. Your technician read my notes about the fridge before he started work. He cleared the ice build-up from the freezer, tested the freezer and found and replaced a faulty defrost thermostat. The technician also checked out the fridge part.
Labour costs were exactly what you quoted in your e-mail, and the faulty part was replaced during the same visit. Labour costs were much cheaper than "the other company." I hope the problem is properly diagnosed and fixed now, but will call Repair Care for any future repairs. My thanks!
Added Oct 19: The problem seems to be solved! There's no ice build-up in the freezer and the fridge part is cooling properly. Thank you again, Repair Care!
- Company Response
Thank you for your review and letting us know about your experience with our company Christine. We are pleased to know that you are satisfied with the service we provided and that you would recommend us to your family and friends. Customer service is at the forefront of all we do. One of the ways in which we do that is to provide same day or next day service. We are a company that understands that having something that needs repairing in your home can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Thank you for letting us know we are on the right track. We like to say "Don't pull your hair, call RepairCare!" Just like you Christine, many of our clients appreciate our flat fee. We charge for the fix, not the time. The flat fee gives you unlimited labour, includes the diagnosis, includes the service call, includes the diagnosis and includes return visits and additional labour. Our clients value the peace of mind that no matter how long the repair takes or if additional visits are required, you will not have to pay more. Thanks, Christine. We invite you to call us for all your future repair needs.
We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.
Sincerest Regards, RepairCare Customer Service Team