Worst customer service ever. They send a technician who clearly is having a bad day. It takes 3 weeks to get the part and there is no follow up with either the technician or the service dépt on this issue only on my wish that they send someone else. . This got the case bumped up to customer service and was responded to by a page letter that I could not be right about this technician and a second letter telling me they saw no reason to send anyone else. Stay away from this company they are all hype . They charge 120 to come with no interest in following up . They are awful and you are better served by going to a factory authorized dealer .
- Company Response
Gale, I am so sorry to hear that you feel this way and that we were not able to manage your expectations. Unfortunately, we have no control of the availability of the parts. According to our records, we provided you with next day service, the technician sourced the part and provided the information to give you a quote for the part within 24 hours, he drove to the suppliers the next day in case they got their inventory wrong and in the 3 days of doing business with you our office responded to you 11 times. I am so sorry this was not sufficient followup for you. We really hope that you will reconsider and accept our request to resolve the issue. We are a company that knows that sometimes we don't get it right, but we are committed to making it right. Please call us at 888 501-9702 and ask for Tarah.
RepairCare Customer Service Team