Repair Care

Appliance Repair
Appliance Repair Services Done Like Magic
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87%

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Reviews for Repair Care

Average customer rating:
9.1 10 (380 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Repair of microwave

Worst customer service ever. They send a technician who clearly is having a bad day. It takes 3 weeks to get the part and there is no follow up with either the technician or the service dépt on this issue only on my wish that they send someone else. . This got the case bumped up to customer service and was responded to by a page letter that I could not be right about this technician and a second letter telling me they saw no reason to send anyone else. Stay away from this company they are all hype . They charge 120 to come with no interest in following up . They are awful and you are better served by going to a factory authorized dealer .

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Company Response

Gale, I am so sorry to hear that you feel this way and that we were not able to manage your expectations. Unfortunately, we have no control of the availability of the parts. According to our records, we provided you with next day service, the technician sourced the part and provided the information to give you a quote for the part within 24 hours, he drove to the suppliers the next day in case they got their inventory wrong and in the 3 days of doing business with you our office responded to you 11 times. I am so sorry this was not sufficient followup for you. We really hope that you will reconsider and accept our request to resolve the issue. We are a company that knows that sometimes we don't get it right, but we are committed to making it right. Please call us at 888 501-9702 and ask for Tarah.

Best Regards,
RepairCare Customer Service Team

JonDowler
JonDowler
1 review Toronto, ON
10/10

Dryer and Washer repair (under warranty)

This company does great work. They arrive on time, and their technicians are patient and pleasant. Highly recommend

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Company Response

Thank you for your review Jon and for letting us know about your experience with our company. At RepairCare, we strive to be fair, professional and ethical at all times,keeping customer service at the forefront of all we do. Going above and beyond when we can. Thank you for letting us know that are efforts are being recognized. A big applause goes to our technicians. They are amazing. Like you said, they are patient, pleasant and do their best to make you feel like the valued client that you are. Thank you for choosing RepairCare Jon. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

glen
glen
1 review Richmond, BC
10/10

Fridge repair

We have an old sub zero fridge that needed work .Replaced door hinges and defrost timer , the service repair man was polite on time and did what he said he would do with no further cost would recommend repair Canada service to anyone , cheers

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Company Response

That's awesome. Thank you for your review Glen and thank you for letting us know about your experience with our company. We are very bold about our customer service and very upfront about our pricing. We know that repairs can be very costly and are pleased that we can offer our clients a flat fee for the repairs. Our technicians are amazing. They are friendly, efficient, and knowledgeable and will go above when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare Glen. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

success
success
1 review Richmond Hill, ON
10/10

Dryer repair

Dryer was not working. Jamie fixed it with no parts. I called in the morning and had to wait 4 hours to get it fixed.

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Company Response

Thank you for your review and letting us know your experience with our company. So pleased we were able to provide service for you so quickly. Wow!! That's amazing. At RepairCare, customer service is at the forefront of all we do and we will go above and beyond when we can. We understand how difficult, frustrating and inconvenient it is when you have a broken appliance. We work very hard to be part of the solution not add to problem. Thank you for letting us know we are achieving our goals. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermadore, Whirlpool, Miele, Sub-Zero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Salty
Salty
2 reviews Surrey, BC
10/10

Washing machine

Door closing mechanism failed. Andy - who has also serviced our other appliances - was a star once again. He is always prompt, comes well-prepared, takes least time required but still has time to explain things and is clear on options. Home repairs are always a negative but RepairCare lessens the pain!

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Company Response

Thank you for your review and for letting us know about your experience with our company. Customer service is at the forefront of all we do. We always do our best to provide fast efficient service. Thank you for letting us know you are on the right track. All our technicians are really great.They are friendly, efficient and will go above and beyond when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

nadira.hashmani
nadira.hashmani
1 review Toronto, ON
10/10

LG washer

Efficiently checked by a knowledgeable technician.
Unfortunately, the product was disappointing.
Repair care is prompt with their services.

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Company Response

Thank you for your review Nadira and letting us know about your experience with our company. Customer service is at the forefront of all we do. We always do our best to provide fast efficient service. All our technicians are really great.They are friendly, efficient and will go above and beyond when they can. So pleased that you experienced the RepairCare quality of service we stand behind. Thank you for choosing RepairCare, Nadira. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Nigel
Nigel
1 review Toronto, ON
9/10

Range oven repair

Oven not working. Repaired on site within 30 mins. Repair man competent and polite. Showed me how to fix issue should it ever arise.

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Company Response

Thank you for you review Nigel and letting us know about your experience with our company. We are so pleased that you experienced the RepairCare quality of service we stand behind. We are a company that understands that having something that needs repairing can be very stressful, frustrating and costly. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. Our technicians are great. Showing you how to fix the issue should it arise again is just one of the ways they go above and beyond when they can. Thank you for choosing RepairCare, Nigel. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Sincerest Regards,
RepairCare Customer Service Team

We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, Jenn-Air, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking To service you better, we have extended our services to include plumbing, electrical and HVAC. Thank you for choosing RepairCare. We appreciate your business.

Private User
Private User
Private User reviews Toronto, ON
0/10

Beware of this company ...

We called Repair Care to service our 4 year old LG dryer which stopped heating. They took apart the heating unit and told us that the expense to repair would be as much as the cost of a new dryer. Trusting this diagnosis, we purchased a new $900 dryer only to find it had the same problem when installed. The issue was a simple fuse which Repair Care failed to even consider. When we contacted them, they apologized and offered us $150 back toward the new dryer purchase which they still haven't paid. They proved to be both incompetent and unethical. I would caution against using this company for appliance repairs.

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Company Response

I'm so sorry to hear how you feel David. As discussed, the technicians that we send to do the repairs are not electricians and as such cannot touch the electrical panel. In your case the main board burnt and in the process blew the fuse. I'm so sorry David, as explained there is a fine line between appliance repair and electrical repair. The technicians are not allowed to test the fuses in the fuse panel. He is allowed to test the outlet for 230 V but cannot touch the fuse panel. David, as we are a company that goes above and beyond when we can, we processed a full refund for all monies paid and we also offered to provide you with the market value of your old appliance. We let you know that this resolution will stay on your file and you can accept it at any time. The offer still stands. Please give us a call at 888 501-9702 and ask for Tarah.

Best Regards,
RepairCare Customer Service Team

Private User
Private User
Private User reviews Langley, BC
9/10

Drier broke

Our drier had stopped drying our clothes this fall. Repair care came quickly and fixed it within the week. This company is great, with a busy family we really appreciated the efficient work.

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Company Response

We really enjoyed working with you and happy that you feel the same. Please let us know if there anything else we can assist you with.

TheHaad
TheHaad
6 reviews Toronto, ON
10/10

Easy to work with

Our dishwasher needed an assessment for repair. Repair Care was able to get a technician to our home to assess the issue.

The technician was very professional and educative.

I would use them again.

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Company Response

Thank you very much for your kind words we work hard to provide excellent customer service.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Repair Care

Hello and welcome to Repair Care. My name is Koby Lerner and I am the owner. First thing first, I wanted to thank you for considering us for your appliance repair needs. As a homeowner myself I know how stressful it can be when something we depend on isn't in working order. Rest assured that we will always keep you in the forefront in every decision and in every step of the way. We will maintain constant communication with you so you can have the piece of mind that you deserve. We will always go above and beyond for you. We will do everything we can to make you a raving fan. We know that our success is directly dependent on your satisfaction so you can be sure you are in good hands. Contact us now and enjoy our amazing and Stress-Free service.

We are proud of our mission statement:
We Strive to be: FAIR PROFESSIONAL & ETHICAL, Keeping CUSTOMER SERVICE at the forefront of all that we do! going ABOVE & BEYOND when we can. Sometimes we don’t get It RIGHT but we are committed to making It RIGHT!

CATEGORIES
Appliance Repair, Plumbing, Electricians, and Heating & Air Conditioning
SERVICES
1) Fridge Repair 2) Stove Repair 3) Oven Repair 4) Dishwasher Repair 5) Cooktop Repair 6) Microwave Repair 7) Washer Repair 8) Dryer Repair 9) Fridge Install 10) Stove Install 11)) Oven Install 12) Cooktop Install 13) Dishwasher Install 14) Microwave Install 15) Washer Install 16) Dryer Install
BRANDS
Repair Care services all major appliance brands and our vast knowledge of each one allows us to serve you better! We work with the following brands: Bosch, Electrolux, Fisher & Paykel, Frigidaire, KitchenAid, Kenmore, Magic Chef, Maytag, Miele, Sub Zero, Thermador, Viking, Westinghouse, Whirlpool, Wolf and more. Our dedication to appliance repair sets us apart. Our skilled technicians span over numerous brands and understand issues specific to each one. RepairCare know what it can be like to have an appliance on the fritz, but worry not because our team is on it! We come equipped with the parts we need for each appliance and appliance brand.
SPECIALITIES
RepairCare specializes in Fridge, Stove, Oven, Mixer, Dishwasher, Washer, Dryer, AC, Furnace and other major home appliance repairs regardless of make, model or style. We have a team of skilled technicians on standby ready to help you today. Our same day and emergency repair is outstanding. Repair Care technicians are easily able to determine and diagnose the cause of your appliance’s malfunction and eagerly await your call. Our vans are loaded and ready to go with all the parts you need for your major appliance. We specialize in all areas of your appliance repair needs. Many times, there are common, easy solutions to your appliance’s malfunction and our technicians are able to quickly fix the problem. Choose RepairCare to get the job done right!
WEBSITE
https://www.repaircare.ca/
YEAR ESTABLISHED
2005
NUMBER OF EMPLOYEES
45
PAYMENT METHOD
Debit, Credit, Cash
LIABILITY INSURANCE
Yes
DIPLOMAS
G2 Gas Certificate
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$120
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days on parts and labour
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