I was exceptionally happy with the service. The technician called me when he was arriving at the job before mine and gave me an estimated time ... love that. The job took longer so he called again apologizing that he would be delayed ... love that ... then arrived when he said he would (revised time) ... love that.
He apologized again when he was here and explained that it was supposed to be a straight forward call but it turned out to be exceptionally complicated because it was the computer not the mechanics. Stuff like this happens to all techs but he took good service to great service by keeping me in the loop and explaining why!! And he did so in a friendly way ... not a complaining way.
He then looked at my washer ... diagnosed it quickly and even showed me what was wrong and how he was fixing it.... LOVE this!
... oh and one more point ... I called your office on the weekend after speaking to Lowes warrantee team but didn't leave a message thinking I would call when you opened on Monday. I was pleasantly surprised when you called on Sunday because you saw my call was missed. Because you were so in tune with excellent customer service I was able to get a tech here on Monday! This was AMAZING!
I would absolutely recommend to you anyone and everyone I know and we will definitely call you if any other appliance we have has an issue!!
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your review. It means a lot to us to know that you would recommend us to a family or friend and have your trust and confidence. We work very hard to provide outstanding service. Customer service is at the forefront of all we do. Providing same day or next day service is just one of the ways in which we do this. We want to always be fair, professional and ethical and will go above and beyond when we can. It was a pleasure to serve you. Thank you for such a great review. We invite you to call us for all your future repair needs.We invite you to call us for all your future repair needs.
We also fix: fridges stoves ovens cooktops washing machines dryers dishwashers for the following brands: Admiral, Amana, Bosch, Dacor, Electrolux, Frigidaire, LG, GE, Hotpoint, JennAir, Kenmore, KitchenAid, Magic Chef, Maytag, Roper, Samsung, Thermador, Whirlpool, Miele, SubZero, Wolf and Viking
To service you better, we have extended our services to include plumbing , electrical and HVAC.
Thank you for choosing RepairCare. We appreciate your business.
Sincerest Regards, RepairCare Customer Service Team