Months and months of correspondence with the Warranty Department was met with inconclusive, "brush away" responses or no responses at all. We understand wholeheartedly that due to Coronavirus, there is a huge backlog on warranty claims--however there has been zero communication to voicemails left at the office as well as through email prior to the shutdowns in AB as well as throughout.
We were told that our claims would be completed in before the winter (November of 2019), then in Spring 2020 (postponed due to the pandemic), then there is radio-silence from there.
Defects that were not the effect of weather (e.g. frost heave of rock columns despite damages appearing prior to the first frost of the year) were claimed to be exactly this.
We will be pursuing alternate routes to attempt to fulfill our new homeowner's warranty claims.