Impossible to deal with Warranty Department
Purchasing our home was a pleasant experience, but once we put our money down, it turned into a very unpleasant experience. We moved into the home and had a couple deficiencies that we have been repeatedly submitting to the Warranty Department. They are impossible to contact. Unfriendly. Unhelpful. We are still living with a cracked countertop that has been in this condition since the first week we moved in. After they finally contacted us, it was to state that they will not be repairing or replacing the countertop (and the supplier will not be either).
So our overall experience with Pacesetter thus far (6 months after move in) has been junk. The warm fuzzy feeling we got from them prior to purchase is long gone and we are now left with the headache of buyers remorse. Most neighbours we talk to that also built with Pacesetter have complained about the warranty department, as well as the seasonal department.
Honestly, the excitement of purchasing new and picking your own finishing is not worth the headache of building with any homebuilder. Once they have your money, they could not care less about your new home experience. We will never build again.
- Approximate cost of services:
- $470,000.00
- Company Response
Hi there, thank you for taking the time to leave your review. Upon learning of your concern with the countertop I did look into this for you with the subject matter experts, our warranty department. I understand our warranty department has previously explained the situation to you and I regret there are no changes to that.