Shai provides outstanding customer service. He came into our home exactly on time, quickly and efficiently diagnosed the issues and provided solutions. He explains and articulates everything very clearly so that the customer understands what's going on. His rates are very reasonable; he is trustworthy and honest. After Shai left our home I had additional questions. I texted him and he called me back right away. He goes above and beyond for his customers and I highly recommend his service. Thanks Shai!