Kim is the expeditor at Home Depot. My kitchen was nearly completed and I was waiting for a countertop to come in. Unfortunately, our house was destroyed in a fire and we lost everything. Shortly afterwards, I received word that the countertop had arrived and I told them what had happened. Kim told me not to worry about it, they would credit my account for the full amount of the countertop.
They certainly didn't have to do that but I greatly appreciated it.