Satisfactory basement completion
Overall GTA basement Experts did a satisfactory job. Most importantly they are honest and take pride in their reputation and are concerned about how their customers perceive them.
The only issue is that they have so many projects on the go that Sergei the supervisor was almost never at my site for more than 15 minutes a day and that too not daily. This led to either inadequate understanding of the project scope or inadequate and improper communication of work details to their subcontractors and no one caught the mistakes. I had to point many of the mistakes and miss-outs which led to them having to re-do many things causing delays and more importantly, loss to GTA Basement Experts.
To their credit they rectified all of the problems satisfactorily, but they could do better to avoid the aggravation.
- Approximate cost of services:
- $37,000.00
- Company Response
Thank you for your review. We will absolutely take all of your feedback into consideration, we indeed are very busy during the summer months, however our priority is to ensure that all our clients’ needs are met and we attend to all issues promptly. We are so sorry to hear that there may have been discrepancies during the project; we wish we had known how you felt during the project as we would have absolutely done everything to rectify the situation promptly at the time and on site immediately. Nevertheless we appreciate your review.