Sargeants Roofing

My experience with Sargeants was initially okay. One of their estimators, Adam, responded to me after I filled out their web contact form, and set up a date for the initial inspection/estimate. I thought it was unfortunate that they charged for an estimate ($166), as it feels kind of predatory and a way to "lock you in" but to their credit that seems to be the norm for most of the bigger roofing companies at this point in time.

So he gets me a fancy estimate, with a bunch of good photos and explanation - all good - except the price is $1500 for a small patch job with various fees of dubious necessity. Fees for materials and labour, of course make sense. But there's added fees for the pitch of the roof (mine isn't particularly steep), added fees for second story, added fees to "hoist the materials" up, added fees to clean up after themselves, an "install fee" separate from the "repair fee". Whether this is a fine degree of itemization or a bunch of inflated garbage, either way they're clearly not interested in taking on small jobs and pricing them LIKE small jobs.

I emailed Adam (as his email to me said to do if I had any questions) for a re-quote to JUST address the missing shingles and take off all the extras like extending downspouts, addressing vents, etc - so that I could see the price difference. He didn't respond. I waited two days and emailed again. He still hasn't responded.

All in all I ended up getting the job done by a different company (who didn't charge for an estimate) for less than a quarter the price Sargeant's quoted. I'm sure regretting that I paid Sargeants for the estimate, since it was apparently totally unnecessary - and even having already paid them they're still unwilling to actually get back to me with a revised quote. Ultimately it seems they're wholly uninterested in helping people with small jobs, so they'll just inflate a small job until it charges out like a big one - I wish they'd told me that before I'd paid for the estimate.

Very unimpressed with the pricing (given the size of my job) and the lack of communication / responsiveness, even after I'd shelled out for the initial estimate. Super unprofessional.

They MAY be a good choice if you genuinely have a large job for them to tackle. I wouldn't know, and they didn't make a good impression with my small job - so I'll never find out if/when I have a bigger job.