Sunwave

Heating & Air Conditioning
155 Gordon Baker Road, Suite 301 Toronto ON M2H
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23%

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Reviews by rating (past 12 months)

Reviews for Sunwave

Average customer rating:
5 10 (2 reviews)

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Irated in Markham
Irated in Markham
2 reviews Newmarket, ON
0/10

No Hot Water for 11 days and counting

I moved into a new house and there was no hot water. I called sunwave numerous times to get this issue resolved - I was told by the builder that the hot water tank is a rental from Sunwave. It has been 11 days now since this issue was first observed and it is yet to be resolved. They have asked me to contact their subcontracted maintenance service directly to get this issue resolved as they are not able to get a hold of them! I called in again today and the customer service rep completely obsolved herself from any responsibility of this mess and was quite rude. She told me that she is just a messenger and will send a message to the service company. I have been hearing this for a while now from their customer service department but there has been no progress in resolving this issue. Is it their subcontractor that I pay for the service or them? If they are just a messenger then what is point of having them in the chain? This is the height of unprofessionalism and indicative of a company that has no regard for its customers. Stay away from this company if you can!

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Eileen from Beeton
Eileen from Beeton
1 review New Tecumseth, ON

First Review

10/10

Air conditioner

Friday night, my air conditioner stopped working on one of the hottest days of the year. Brian came first thing Saturday morning to give me options. He found the best replacement for my home and had Chris installing it by Saturday afternoon. I slept wonderfully that night thanks to Sunwave. What a great experience for an unexpected purchase.

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More about Sunwave

Sunwave is an innovative Canadian provider of high quality, energy efficient heating, and air conditioning equipment, water heaters and water softeners as well as home protection plans to protect your most valuable assets – your home and family. We offer superior, personalized customer service to help your home be the ...
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