I am surprised by all the positive reviews.
I worked in the window industry for 20 yrs when I decided to give these guys a call...
After interviewing 4 window companies we decided on W.S.W because I know the company that supplies their sealed units and these guys were the only ones using these units.
So the positive is windows are fantastic... we got 9 and 3 doors... front door beautiful with 3/4 length glass...
The work.... ugggh.... 2 workers... lead guy and young guy... young guy is a nightmare
He ripped our deck apart to install the back door then didnt put it back together properly
He knocked a large wood framed mirror off the wall damaging the wall... then the 2 doors they left gaping holes in the walls above the doors where their trim wasn't big enuff to cover the entire door hole (pics below)
Then they left all the vinyl scrapings all over the windows from the manufacturing of sealed units into frames
Quality of work very sloppy... also no follow up call from anyone in this company after a 13,000 purchase
Think twice and use a higher end company like Lux or Surpreme
- Approximate cost of services:
- $13,500.00
- Company Response
Hi,Karen
We deeply apologize for your experience as this is not a characteristic of our company. We appreciate you addressing your concerns and we will work hard to ensure that the issues you encountered do not happen again.
Please do not hesitate to call us anytime if you have any future issues with our products. Since our products are under warranty we are willing to come back whenever you need us. Trim on your doors can be changed any time and painted.
Thank you for doing business with our company.