Drain 1 Plumbers Inc.

My usual plumber was occupied so I looked through the Homestars listings for a suitable replacement. Drain1 looked promising.

The guy who took the call was efficient and was able to book me in for a specific time that would work for my project, which was really helpful.

My job was very simple: hooking up plumbing to a double sink (undermount), installing a faucet, and connecting a new dishwasher. The sink had been installed under the quartz countertop by the countertop installers. The cold and hot water pipes, plus the waste drain out, were in the right location, which simplified matters. So, a new set of PVC pipes to drain, installing an Ikea faucet, and connecting the waste hose from the dishwasher to the PVC drain.

The work was fine; the price, $620, seemed steep.

Obviously, at the end of a long kitchen renovation project I just wanted to get it done. As well, the booking guy didn't mislead me and tell me a bait and switch price (he didn't tell me any price - the plumber told me as he got into my house what the cost would be). But I do feel a bit taken - $620 for a little less than two hours work seems a bit steep to me. The quality of the work was good, and the plumber on site was diligent, conscientious, and kept the work are remarkably clean. All these things are admirable, thus the 8 rating above.

One irritation beyond the price: I was told that they wouldn't secure the dishwasher to the cabinet. Yes, I could do it (and did when the plumber left). But I naively assumed the dishwasher install included the five minutes it took to screw the dishwasher to the cabinet. So it wasn't functional until I completed the install.

Not a huge deal, but if I had been 80 years old, though, or unfamiliar with work like this, I would have paid to have a dishwasher installed and then not have it work.

Pavlo came out to give us a quote. We were looking to have a water source installed so we would cam hook it up to our new fridge for ice, water and coffee. He did that with ease, and explained the process in detail. He was very informative and did a very good job. He also fixed our garburator. Technologically advanced, can email receipts and pay by credit in your home. Fast, efficient and easy to work with.

We had a different plumber come in at first from one of the well known companies, but that guy completely botched the job. Our drain was leaking, the pipe work looked like a child's metal work project gone wrong, and the entire dry wall was destroyed. Paul and his team came in and completely fixed the situation. They re routed the pipes, adjusted the drain, and even offered a one year warranty on the work. When I saw the end result it was as if someone had waved a magic wand over our sink. Great work!

Paul and his team did an excellent job fixing the plumbing in the basement that was put in by a do-it-yourself handyman. I have lived with flooding and sponges for more than 20 years. In one week, they came and excavated and replaced the plumbing. Everything works well. Very happy with the result!

Pavlo was very clear about the work that needed to be done (unlike other contractors bidding on the job). He gave a competitive estimate. He explained when it would be done, and then did the work as proposed. High level of professionalism on the part of both plumbers involved. I would recommend Drain 1 to others.

The work has consistently been excellent and service very professional . Options and costs always discussed prior to work.

My experience has been positive, the contractor has been professional and reliable. We're grateful for the service

Pavlo was incredible - he came around straight away , at the exact time he said he would . He fixed the blockage straight away . He was honest , knowledgable . I felt him to be completely trustworthy and would recommend him completely to any one . I have taken a stack of his cards to hand around . With so many shady types , it was heart warming to meet such an honest tradesman

Pavlo is a nice, young man. I found his ad in the Etobicoke Guardian. He came to my house after almost 3 hours on the same day I called him. My laundry sink in the basement was clogged. Pavlo did an excellent job using a 25 foot snake to clean the underground pipe. I've already done more than 30 loads of laundry. I've been living in the same house for 18 years. I've never seen the water go down the drain so fast it took much less time to do laundry. My money was well spent. It's so much better than buying a brand new pair of shoes. I highly recommend Pavlo and would definitely call him for future plumbing/drain work.

Did excellent work and finished on time as promised. Our business has been using Drain 1 for years.