Kwality Home Services

Duct Cleaning
Brampton ON L6T 3R5
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Duct Cleaning
Kwality Home Services
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61%

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Reviews for Kwality Home Services

Average customer rating:
6.3 10 (4 reviews)

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Jessica in Toronto
Jessica in Toronto
1 review Toronto, ON
10/10

Very good services

I've been getting my ducts cleaned from this company for over 5 years and am happy every time, both with their services and price. They are very thorough with their explanations and take their time to do a neat job while showing the before and after shot of the ducts

1 of 1 people found this review helpful.
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Nino in Brampton
Nino in Brampton
1 review Brampton, ON
10/10

Duct cleaning...Very impressed

I had an 1800 sq ft house that i needed duct cleaning for. After he checked everything I was told that I needed more cuttings that the previous duct cleaners didn't make. He explained everything very thoroughly before we agreed on the price and started the job. He also showed me the before and after video of the vents. The previous cleaners didn't do a good enough job compared to this one because there clearly weren't enough cuttings in the basement for this! All in all i was very happy with the service within a reasonable price and would recommend the company to anyone.

2 of 2 people found this review helpful.
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Irfan in Toronto
Irfan in Toronto
1 review Milton, ON
0/10

Duct Cleaning .. avoid at all costs

I found this "company" on Kijiji who offered duct cleaning for $79.99 just as the other reviewer mentioned. Called him up. He started talking for 10 minutes about how duct cleaning is supposed to be done.

I told him I have two houses that need to be done and we set a time. Great. We show up at the first house, he was on time which was nice, but unfortunately there was a mixup with the keys and we lost about 10-15 minutes of our time while we sorted it out.

Great. On to the cleaning. We went into the basement to look at the furnance, with another 15 minute lecture on how the duct cleaning was done incorrectly and he has to cut two holes to do a proper cleaning. Fine. $25 for each hole. Fine. $12 for swapping out the filter. Fine. All of a sudden his $80 post turns into a $140 job for a brand new home built just a couple of months ago. It was also amazingly kind of him to walk upstairs on our brand new carpet in his muddy shoes. Thanks !!!

Before leaving, I asked if he could shove in a cheap $50 matrress in his truck as we didn't need it any more. He accepted and off we went to the second house.

Second house is an older and bigger house (which I already explained in the first phone call and he seemed to be fine with it). Show him the furnace and this is when he became rude and insulting my parents. He said we never cleaned this before, we obviously don't care about our health. Needless to say his price jumped from $80 to $250. When we obviously refused, he started name calling again, saying we are cheap and how he "knows how the women act, they go and shop in dollarama instead of spending in home depot". Very nice words!! Even after all of this, we were trying to negotiate a price with him and he was already packing his stuff and getting ready to leave.

Went to pay him for his first job, and now he's saying we owe him another $35 for "wasting his time". Unbelievable. I offered him an extra $20 and this is where he became his absolute best, he said don't pay him anything at all, and turned around and muttered "so stupid" while he was talking to my 65 year old mother.

He then ran into his truck, locked the doors and tried to drive away while I stood infront of his truck trying to pay him. He wasn't budging, doors locked, windows up. I knocked on his window multiple times while my mother stood infront of the truck and he finally opened a little slot in his window. I threw the money inside and off he went.

The absolute WORST experience in dealing with a company I've ever had. All this from a man who said we need to build trust with each other and that his name is Muhamad and he is an honest and courteous man. I'm sure an honest man like yourself Muhamad wouldn't be texting me the next day saying I didn't pay you the full amount and claiming that we just used you for a mattress delivery.

I would definitely not recommend this "company' to anybody. Buyer beware.

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Company Response

While setting up the duct cleaning appointment over the phone, I told him that one job is not worth the distance. If you are booking two houses, then I can come. I was a punctual on my arrival time to their Milton house where as they showed up 15 minutes without the house key. They searched for the house key when it required a password. They did not remember the password and called the builder management in vain. Finally, after 40 minutes, some attend the phone. The customer told me to wait, saying they are giving the door password, but there was no response for another 30 minutes. I told them I am leaving because your house is locked. They said please wait some more, leading to another 25 minutes. I spent one hour and thirty minutes just waiting for them to open the door. Finally, they opened it.

According to my Ad on Kijiji of $79.99 with two hookups, I explained to every customer before starting the job because many of them do not know about duct cleaning system, nor its cleaning process. Final price I told them, with extra hookup was $130 with $10 filter, amount to $140. They agreed upon that $140. Only then did start that job.

After the job’s completion they did not pay on the spot and said they will pay at the second house, but please carry our one mattress from this house (Milton) to second house (Mississauga), a distance of 20 Km. I helped loading the mattress. They were saving money because that was a big mattress that required a cube van. A delivery that normally costs ~$75.

The house in Mississauga was reached where they unloaded the big mattress with my help. That house was about 2600 sqft and that required five hookups, but they had only one. They were missing four hookups. The layout for every house is different. Hence, there is a need to consider the price different when discussing the second house (which was over the 2000 sqft limit including everything on our Ad). I explained this to him, to which he said I will discuss with my mother. His mother came, and I explained the whole process again, consuming 30 minutes. They said finally to take $200 when the value was about $250. I said sorry, but this job is not only worth in $200. They kept insisting for more discount. They had no regard of time.

They disagreed on this amount for the final time. Finally, I asked for $35 for only the delivery of big mattress and wastage of time of both houses, while disregarding the payment for previous job. Suddenly, their attitude changed when I asked for $35.

They said the will give $20 instead. So, I refused to take any kind of money. So, they threw $120 into the truck’s window. I am assuming, they just wanted a BOGO deal (one is duct cleaning second to move big mattress from Milton to Mississauga) because they did not pay at their Milton house after completion of job. Ultimately, they did not want to pay extra fees for extra services and wastage of time. I spent approximately five hours and ten minutes in both houses

As for the comment on dirtying your new carpet. You need to consider the floor was dirty because the builder did not give this house a final cleanup as they were not ready to hand over the house yet. Otherwise they do a final cleanup, which, in your case, was not performed yet. The debris will stick to anyone’s feet when traveling and spread.

mcfaz from Toronto
mcfaz from Toronto
1 review Mississauga, ON

First Review

5/10

dry vent cleaning

http://www.kijiji.ca/v-cleaners-cleaning-service/mississauga-peel-region/professional-duct-cleaning-79-99/1058478696
based on the above add on kijiji. i called and make an appointment. for dry vent cleaning since there was bird nest in of the dry vent. when the guy come and saw the vent, he said he is going to charge me $80 each vent. i was getting late for work and try to show him the add as a proof on my cellphone. i was trying to find his add and he dint even listen and said if you take my time i will charge you $20 extra. since i was getting late and i came all the way from Toronto for tenanted property. i agreed on $120 plus $10 for putting a a flap cover/net on the vent which he had the extra used piece available and cut it according to the size. he just cleaned 2 vent on $130.

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Company Response

http://www.kijiji.ca/v.cleaners-cleaning-service/mississauga-peel-region/professional-duct-cleaning-79.99/
Ad ID 1058478696 Professional Duct Cleaning.
There seems to be a misunderstanding regarding Exhaust Fan and Dryer Vent Cleaning. Nowhere in our ad is there a mention of additional services in 79.99 dollars other than the following:

- Air pressure cleaning main/return line
- Free Sanitizing
- Free filter cleaning
- Free clean up of J panel
There is no dryer and Exhaust vent cleaning included in our ad.
After diagnosing, the nest and dead birds were actually in the bathroom exhaust vent, not in the Dryer Vent. So, the bathroom was closed off because it was extremely smelly.
The client thought that the Dryer and Exhaust vent cleaning were included in the Ad ID 1058478696 Professional Duct Cleaning
The Client showed a different ad instead of; Ad ID 1058478696 Professional Duct Cleaning, which does not include dryer and exhaust vent cleaning.
So I showed to the client hard copy of Ad ID 1058478696 Professional Duct Cleaning. So after, the client agreed to get both vents cleaned for $120 & bathroom flap/net for $20.

After the job finished the client needed more discount, so instead of $140 he paid $130 including the flap/net of bathroom and we didn’t take a flap/net fixing fee for dryer vent because the client was going to Home Depot to buy both flappers, even though, in the comments, he said he was getting late.
Both vents were extremely dirty and clogged and smelly. If you need more detail feel free to contact.

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