Clean House

House & Apartment Cleaning
Toronto ON M3H 4X8
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Private User
Private User
Private User reviews Toronto, ON
0/10

Cleaning Service

House & Apartment Cleaning review in Toronto

I used their service once last year and was happy with the service but pointed out they missed certain spots and they acknowledged and cleaned those missed spots. I called to book cleaning service again this year (this week) and scheduled a cleaning service and booked a date and time. I then followed up my booking appointment one day in advance and to also confirm if they are able to clean certain things within reach and if they can reach spots such as "dirt on ceiling" and the cleaner Alex called me back and said they don't wish to provide me the cleaning service as he remembered cleaning the place for me last year and worried he might not be able to do a good cleaning job and is worried as I will find visible spots that he will miss again and for me to go find somebody else and hung up on me. This was not the same professional response and or communication of service I had received last year from them and left wondering why he would respond that way. I won't be using them for cleaning service anymore and just wanted to share this experience. Thanks.

Approximate cost of services:
$0.00
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Company Response

Dear Steve,
Thank you so much for your business, it was such a pleasure dealing with you. We hope to see you again.
Alex

Previous versions of this review:

Steve from Toronto
Private User
1 review Toronto, ON
10/10

Condo - Deep Cleaning

House & Apartment Cleaning review in Toronto

I have booked cleaning service before and as I browsed for cleaning service to see who was available I came across Alex from "Clean House".

Our 2 bedroom + Den and 2 bathroom condo located downtown Toronto required deep cleaning throughout for a tenant move out/move in service. Alex was the only one to respond promptly and with a reasonable price to my inquiry for cleaning service and was able to accommodate last minute scheduling change and he knew exactly what was required when I explained what I wanted to be done over the phone.

Alex and Marina both showed up at the scheduled time and did a walkthrough with me and confirmed what will be done and the time it will require and ensured the place will be clean. I showed him the balcony and wanted all the windows inside and outside to be cleaned (and there was a lot of windows). His original quote included the windows but didn't expect this many windows so we both agreed that a little bit more will be charged.

When Alex and Marina was finished he contacted me and when I returned to check on the results I was amazed at how clean and detailed the cleaning was and they cleaned all spots including hidden areas that I didn't even notice that required cleaning. He did a walkthrough with me to show the proud cleaning work they did and ensure I was completely satisfied.

I will definitely be utilizing his cleaning service again in the future.

Thank you Alex and Marina for the great work !

Approximate cost of services:
$300.00