Not professional at all.
Two ladies for five and a half hours each and they could not finish cleaning a townhouse. I did not ask them to organize or clean inside the cabinets. I asked for a basic good cleaning, but they could not finish the job.
I paid $330 and I had to do all the bedrooms myself.
I do not recommend this company.
- Approximate cost of services:
- $330.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
With all due respect, Maria, but you do not paint a truthful picture about your service and our company. You booked your service over the phone for 2,5 hours with two ladies ? 5 hours of service/single cleaning lady) for $150. We agreed on this price and duration because you guaranteed us that your house is in a great condition and is cleaned every week. Unfortunately, when our staff arrived at your home, they saw that in fact your words were untrue. Your home’s condition was so grave that they had to work not 2,5 hours, but 5,5 hours. This raised the price at $330, which we discussed. But even these additional hours were not enough as the actual condition of your home required about 10 hours cleaning by the two ladies ? 20 hours with a single employee). You were aware of that.
Also, in our wish to address your needs and leave you satisfied, we had to reschedule an existing client. Only then we could offer you the additional hours our staff worked in your home that day.
Our staff gave their absolute best to clean your home as much as possible. After the service, they asked you to call the company and schedule additional service for the next day, so they could finish your home. You could also call to discuss any worries you might have had, which we would have addressed happily and often free of charge. You never did that. Instead, you wrote this negative review.
In response to your review, we called you this week to ask you to remove it as it is untrue. We even discussed additional cleaning of your home at a highly discounted price – an act of respect and care on our part. You told us you are leaving town until August. You will keep the negative and untruthful review until your return and after we clean your home again at a discounted price. We have photographs showing the true condition of your home, but we would not share them online. We do not wish to disrespect you in any way. But your actions continue to demonstrate disrespect towards our company and wish to compromise it for your benefit.
Best Regards,
Valentina Puncheva