VEL Windows And Glass Ltd.

Mirrors & Glass
#4 4460 75th Ave SE. Calgary AB T2C 2H8
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Mirrors & Glass
VEL Windows And Glass Ltd.
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88%

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Reviews by rating (past 12 months)

Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (64 reviews)

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Maureen
Maureen
5 reviews Calgary, AB
10/10

Bathroom Shower dorrs

The Vel shower door installers and customer service staff were very friendly and provided outstanding service!!

They were extremely professional and did an excellent job with the shower door installation and keeping us informed regarding the installation dates, etc.

We highly recommend Vel Windows and Glass!!!

Approximate cost of services:
$1,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Maureen!
Thank you so much for your kind review! We try to make sure our customers receive the highest quality service, both with our office staff and with our installers. We are so happy to hear you are delighted with your shower door and we look forward to working with you for your mirror installation :). Cheers, Kim

Gord in Calgary
Gord in Calgary
1 review Calgary, AB
10/10

Basement Window

From our initial inquiry phone call to the final product, the VEL Windows team delivered top notch service. Their price was fair, their employees were professional and efficient. They began our project shortly after we called and the job was completed within a couple days. We will look to VEL again if we need any other window work.

Approximate cost of services:
$2,200.00
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Company Response

Thank you so much for your kind review!! Making sure customers always receive the best service and best quality work are always our top priorities. I'm so glad to hear you were happy with both :). It was a pleasure working with and I look forward to doing so again in the future! ~Cheers, Kim

Andrew from Calgary
Andrew from Calgary
3 reviews Calgary, AB
10/10

Bathroom Shower Glass

We contracted Vel to create and install a custom shower door for our ensuite bathroom. Kimberley was great to deal with. After a rough description of our needs, we received a quote within hours of our brief conversation. The quote was exactly in line with our expectations. The following week, one of their staff came and took specific measurements. He was on time and professional. A couple weeks later, the installers arrived on time and finished installation quicker than expected. Everything looks great! Exactly what we envisioned. Overall we had a great experience and will definitely use Vel in the future.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Andrew! Thank you so much for your kind words! We always try our very best to meet and exceed customer's expectations so they get the shower they envisioned when their renovation started. It's been a pleasure working with you!!! ~Kim

lomalinda in Calgary
lomalinda in Calgary
3 reviews Calgary, AB
10/10

Installation of new shower door

We had discussed installation of a new shower door with another company but were not pleased with their recommendation or price, so we reached out to VEL. Their idea for the design of the door was exactly what we wanted and their price was $500 less than their competitor. The day of the install the VEL crew showed up earlier than the appointed time ( WOW!) and as result finished sooner than we expected. They did a great job and cleaned up the worksite so that you would never know they were there. Excellent work, thanks

Approximate cost of services:
$1,700.00
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Company Response

Thank you so much for your very thoughtful review!! We always strive to meet the design the customer had in mind when they started their bathroom renovation - we want to make sure you end up with a product you love! It was pleasure working with you on the shower! ~Cheers, Kim

LLS in Calgary
LLS in Calgary
1 review Calgary, AB
10/10

Shower door

Excellent from start to finish. Everyone was fantastic to deal with from Kim on the phone to the quote and install. We are very pleased with the whole experience and the end result. They were on time and we paid exactly what was quoted. Thank you VEL! We recommend you whenever we have the chance.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
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Company Response

Thank you so much for your incredibly kind and thoughtful review! As a small business - we take great pride in our customer service and making sure our customers are kept informed and happy with the end result! It was a pleasure working with you! ~Cheers, Kim

Dan Bartsch in Calgary
Dan Bartsch in Calgary
1 review Calgary, AB
10/10

Basement Windows

VEL was fantastic to deal with. The quote was prepared to my specifications. The work crews arrived on time, completed the project on time, and cleaned up. I highly recommend VEL Windows and Glass Ltd.!

Approximate cost of services:
$3,700.00
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Company Response

Hi Dan! Thank you so much for your considerate review! Our goal is always to leave a job site exactly as we found it, as if we had never been there - aside from the new windows, of course :). I'm so glad to hear everything went well and I wish you the best of luck with the rest of your renovation project!! ~Kim

Brandon from Cochrane
Brandon from Cochrane
2 reviews Cochrane, AB
10/10

Window well extension and custom mirror install

Fantastic! Great communication, wonderful customer service and did a great job on both projects. Had our window well extended due to recent changes of code and had our home gym fitted with custom mirrors which turned out perfect. Kim is such a pleasure to deal with!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
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Company Response

Hi Brandon! Thank you so much for your kind words! There is no better compliment we can receive than a repeat customer :). It was a pleasure working with you on the new window well and the mirror wall - I think the mirrors are a great addition to your home gym! I hope you enjoy many great workouts in your new space! ~Cheers, Kim

Private User
Private User
Private User reviews Calgary, AB
10/10

New Windows

My wife and I found VEL windows online when researching a company to cut in an egress window as well as replace a couple of old wood windows we needed to update. I sent an email looking to get a quote and they got back to me right away asking what would be a good time to come by. They come by when it was good for me to take measurements, they got the quote to me in the next couple of days. Once we decided to go ahead with the project they ordered the windows and told us they would be here in 3 weeks, The week before 3 weeks was up they were calling to set up the install time. Told me when the guys would be on site and how long it would take. They had it all right. Job was done on time and very clean. No mess left behind.

I will be calling them back when I need to my main floor windows.

Approximate cost of services:
$3,047.10
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Company Response

Thank you so much for your wonderful review! We take pride in making sure our customers are kept informed and to deliver work when we say it will be done. It most certainly pays off to hear how happy you are with the work and we are so thankful you chose us to help with your renovation. I hope you enjoy your enlarged window and replacement windows! ~Kim

Bunny12 in Calgary
Bunny12 in Calgary
1 review Calgary, AB
10/10

Basement renovation with 2 new egress windows with new cut outs/window wells and 2 new windows.

This is a great company to work with, after getting quotes from several companies and dealing with various sales people I am so glad I found them. They came out and inspected the job and were able to answer all my questions and give honest answers. Their prices were amazing. Their crews did great work and cleaned up after themselves. Kim at their office kept us informed at all times and was a great pleasure to deal with. Final product was great and I would rehire them for any future project. You will not be disappointed.

Approximate cost of services:
$5,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your incredibly kind words! It's always a pleasure to work with a homeowner who puts in as much time and effort as you did you ensure you are getting the a great quality product with great energy ratings. We are always happy to answer any questions and feel customers deserve to get honest opinions and answers on products and services they spend their hard earned money on. I am so glad to hear you are happy with the final product - knowing your attention to detail and level of involvement with the project, I know your basement will look amazing when everything is complete!

Private User
Private User
Private User reviews Victoria, BC
10/10

Shower Door Install

Selected VEL after reading the reviews here. Their price is very competitive with others (I checked) and their service was excellent. Kim was very responsive to everything and Aaron's installation recommendations were spot on. We originally wanted a header-less, frame-less enclosure but that would have meant many large and possibly unsightly clips. Aaron suggested a small header and that was the right choice. We also went with an upgraded bold square profile ladder door pull which matches our square shower head and accessories, faucets etc. There are many options to choose from in both the enclosure and the hardware and Kim and others will work with you on that. Highly recommended.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your kind words!! We take great pleasure in offering the highest quality customer service and it's always worth it to have a happy customer at the end of the project. The ladder pull you picked is beautiful and is a great compliment to your fabulous new shower enclosure. I hope you enjoy it! ~Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's premier glass and basement window company! Our team of highly trained professionals can do everything from helping transform your shower to a beautiful focal point in your bathroom or enlarging or creating new egress basement windows. Our custom shower doors can add sophistication and elegance to any bathroom. All ...
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