VEL Windows And Glass Ltd.

Windows & Doors Installation & Service
#4 – 4460 75th Ave. SE Calgary AB
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VEL Windows And Glass Ltd.
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98%

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Reviews by rating (past 12 months)

Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (46 reviews)

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Linda Lenhard in Calgary
Linda Lenhard in Calgary
1 review Calgary, AB
10/10

Basement window enlargement

VEL Windows and Glass VEL Windows And Glass Ltd.
587-471-0646
#1 4460 75th Ave SE
Calgary
AB
T2C 2H8
CANADA

From first contact with VEL the customer service and follow-up were impeccable. On the days scheduled for the work, the tradespeople were prompt, personable, and efficient. And cleaned up the work site after their work. I am very happy with the product (window), workmanship, And professional attitude of their tradespeople.

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Company Response

Thank you so much for you kind words! We know how important it is to receive good customer service and we believe it's the cornerstone to every business! We are so happy to hear how much you love your new basement window and we are very happy we could help! ~Kim

Esther in Calgary
Esther in Calgary
1 review Calgary, AB
10/10

Bathroom reno

I was obsessed with black grid window showers and wanted them for my new basement bathroom, but I couldn't find a ready made product available at a reasonable cost in Calgary. So I started emailing shower door companies in Calgary showing off pictures of what I wanted to see if anyone could custom make the door for me. Most places either got back to me saying that they couldn't do it, or didn't get back to me at all with an answer. Kim was very responsive from the start and after checking with her tech guys, she said they would be able to build what I wanted. The price was very reasonable in my opinion for something custom made and it turned out exactly like I wanted! I am very pleased and would not hesitate to recommend VEL Windows and Glass. Thank you so much to Kim and her team! :)

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Company Response

Thank you so much for your wonderful review! We know clients often have a vision of what they would like their newly renovated bathroom to look like and we always strive our best to make that vision come to light - even if it's new and takes a bit more planning. We are thrilled you love your shower and the finished bathroom together looks fantastic! ~Kim

brad in calgary
brad in calgary
1 review Calgary, AB
10/10

free standing shower glass

I would like thank VEL windows and glass for the outstanding service I received in our recent bathroom renovation project. Kim (office Mgr.) is extremely customer focused and a pleasure to work with. Aaron did an oustanding installation job and should be commended for his his high quality craftmanship. This project was delivered on schedule and at an extremely reasonable price. Great job and I will recommend to others.

Many thanks

Brad

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Company Response

Thank you so much for you very kind words! We believe good customer service is the backbone for any customer and attention to detail to critical when it comes to showers and glass. It was a pleasure working with you! We hope you enjoy your new bathroom!! ~Kim

hshenton in Calgary
hshenton in Calgary
1 review Langdon, AB
10/10

Replacement window

Awesome service. From initial contact to final installation, everything was handled professionally. The installation crew showed when promised, they completed the work quickly and left no mess. Would highly recommend VEL’s. Job well done!!!

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Company Response

Thank you so much for your kind words! We believe customer service is a top priority and work hard to earn a customer's trust. We hope you enjoy your new window! ~Kim

Steven in Halifax
Steven in Halifax
1 review Calgary, AB
10/10

Basement Window Enlargement

From Randy doing the estimate, Kim managing the work and ordering to Aaron with the install...Amazing. all work was done in time and completely met my satisfaction. By far the best contractor I've worked with so far with our renovation. Highly recommended and already have family members lining up for their egress windows. Thank you VEL

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Company Response

Thank you so very much for your incredibly kind words! We know that renovations can be a lot of work and we always strive to make the process easier in any way we can. I hope you enjoy your new windows in your newly renovated basement :) ~Kim

Joey
Joey
1 review Calgary, AB
10/10

Bathroom Mirrors and Basement Egress Windows

Outstanding to work with. I've had VEL in a couple of times for some mirrors and basement egress windows, and would easily use them again for future glass work. Friendly, helpful, and knowledgeable staff that took the time to accommodate my questions before, during, and even after the work was done. The workmanship and attention to detail exceeded my expectations: everything was meticulously put back exactly how it was before, the new parging matched perfectly, and I noticed they even included a color-matched drip cap for an even cleaner look. They did a great job of cleaning up as well, right down to sweeping footprints off of the driveway.

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Company Response

Thank you so much for your very thoughtful review! We always strive to ensure customer's know exactly what they are getting and what the process is so they are comfortable when the time comes to complete the work. And we believe the job site should always be left in the same tidy condition as it was when we found it so you can even tell we were there (aside from the new window :)). We hope you enjoy your new mirrors and windows! ~Kim

Ann in Westsprings
Ann in Westsprings
13 reviews Calgary, AB
10/10

Shower enclosure

Wow! What a beautiful piece of glass. We are absolutely thrilled with our new shower. The installers did an amazing job! Stunning to look at! The workmanship and finish on every angle and join is superior. VEL definitely will have our business again should we ever need glass. Thanks so much for giving me a little piece of heaven VEL Windows and Glass. We love our new bathroom!

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Company Response

Thank you so much for your incredibly kind review!! It was such a pleasure to work with you on this project and nothing makes us happier than when it comes together perfectly with a great end result and a very happy customer! We hope you it for many years to come! ~Kim

Joseph
Joseph
2 reviews Calgary, AB
10/10

Shower Stall Glass Door Replacement

Prompt replies to my emails, answered my questions and quote was the finished price. Installer was great, pointed out the mistakes the original glass installers made (which explained why the original failed). Very happy with the new unit, would not hesitate to recommend VEL!

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Company Response

Thank you so much for your very kind review! We always strive to give our clients quick responses and great customer service so they are always kept fully informed! It was a pleasure working with you on this project :) ~Kim

Whmaidens in Calgary
Whmaidens in Calgary
1 review Calgary, AB
10/10

Bathroom renovation

Superb communication with us. Provided priority service for installation to accommodate our holidays. The skilled installation team installed the new shower doors, mirror and fixtures with care, involving us in decisions. The final walk through was unique for us - they showed as how everything worked and gave us best practices suggestions for using our new bathroom.

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Company Response

Thank you so much for your incredibly kind words! We believe good communication is essential for homeowners so they know what is going on with their renovation at all times! I think the final shower looks great and so glad we were able to get the shower installed before you left for holidays! It's been a pleasure working with you :) ~Kim

Dayna in Calgary
Dayna in Calgary
2 reviews Calgary, AB
10/10

Quality Shower Glass and Professional Service

Back in October, we interviewed three glass companies to give us an estimate for installing a glass shower. The installer from VEL seemed the most competent and detailed with his measurements. Aaron and his partner were the only ones who took their time to use a laser beam, which allowed us to visualize the placement of the glass (see picture). This was crucial, since it showed us beforehand, areas where the glass might be off centered due to the design of the shower. None of the other companies did this! Instead, other installers spent no more than 15 minutes giving only quick measurements and left offering very little suggestions. Since I had a tough time deciding on the design, Kim, the office manager, was extremely patient in helping me to choose the right shower. In the past when I called other companies, I often get the receptionist who would pass my message and then I would have to wait for days to receive an answer. However, with VEL, it was a refreshing experience. The personal attention I received was a nice change. I appreciate that Kim always took the time to answer any questions or concerns I had. To top it off, their quote was also the cheapest. Thank you VEL for the amazing service and workmanship! We LOVE our shower glass. It has definitely become a stunning piece in our bathroom and I could not be more happier :)

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Company Response

Hi Dayna!
Thank you SO much for your incredibly kind and thoughtful review!! We always try to take the time to give our customers personalized service so they are kept fully informed and comfortable with their investment in a new shower. We know our customers put a lot of trust in us when we're hired to help with their renovation project and we value that trust. I'm so glad to hear you love your shower and it's been a pleasure working with you on i :) ~Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's best basement window service!

Our team of highly trained professionals can enlarge or create new egress basement windows.
From basic packages for those on a budget -- to interior finish with all city permits -- we can customize any package to suit your needs.

We also specialize in custom shower doors. Add sophistication and elegance to any bathroom with a new shower. All orders are custom made to suit your style and budget.

Looking at replacing your windows or sealed units? Look no further. We can measure, removed and replace your windows or sealed units at competitive prices.

We also offer various commercial services. Please contract us for more information.

Owner Randy Johnston has been a certified, red seal Glazier since 2002. He has worked on hundreds of basement windows, showers and window and sealed unit replacements. Some of his previous commercial work includes work at the Alberta Children's Hospital, The Bay in Downtown Calgary, Chinook Mall and various other commercial locations.

CATEGORIES
Windows & Doors Installation & Service and Mirrors & Glass
PRODUCTS
Windows, egress basement windows, sealed unit replacements, custom shower doors, mirrors, table top protectors, shelves, painted glass backsplashes and so much more!
SERVICES
Window replacement, new and enlarged egress basement windows, sealed unit replacements, custom shower doors, glass doors, new or replacement mirrors, and more!
WEBSITE
http://www.velwindowsandglass.ca
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cash, Cheque, VISA, Mastercard
LICENSES
City of Calgary
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Journeyman Glazier
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 year manufacturer warranty; 1 year on labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.