VEL Windows And Glass Ltd.

Windows & Doors Installation & Service
#4 – 4460 75th Ave. SE Calgary AB
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98%

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Reviews by rating (past 12 months)

Reviews for VEL Windows And Glass Ltd.

Average customer rating:
10 10 (42 reviews)

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Steven in Halifax
Steven in Halifax
1 review Calgary, AB
10/10

Basement Window Enlargement

From Randy doing the estimate, Kim managing the work and ordering to Aaron with the install...Amazing. all work was done in time and completely met my satisfaction. By far the best contractor I've worked with so far with our renovation. Highly recommended and already have family members lining up for their egress windows. Thank you VEL

Approximate cost of services:
$5,000.00
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Company Response

Thank you so very much for your incredibly kind words! We know that renovations can be a lot of work and we always strive to make the process easier in any way we can. I hope you enjoy your new windows in your newly renovated basement :) ~Kim

Joey
Joey
1 review Calgary, AB
10/10

Bathroom Mirrors and Basement Egress Windows

Outstanding to work with. I've had VEL in a couple of times for some mirrors and basement egress windows, and would easily use them again for future glass work. Friendly, helpful, and knowledgeable staff that took the time to accommodate my questions before, during, and even after the work was done. The workmanship and attention to detail exceeded my expectations: everything was meticulously put back exactly how it was before, the new parging matched perfectly, and I noticed they even included a color-matched drip cap for an even cleaner look. They did a great job of cleaning up as well, right down to sweeping footprints off of the driveway.

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Company Response

Thank you so much for your very thoughtful review! We always strive to ensure customer's know exactly what they are getting and what the process is so they are comfortable when the time comes to complete the work. And we believe the job site should always be left in the same tidy condition as it was when we found it so you can even tell we were there (aside from the new window :)). We hope you enjoy your new mirrors and windows! ~Kim

Ann in Westsprings
Ann in Westsprings
13 reviews Calgary, AB

First Review

10/10

Shower enclosure

Wow! What a beautiful piece of glass. We are absolutely thrilled with our new shower. The installers did an amazing job! Stunning to look at! The workmanship and finish on every angle and join is superior. VEL definitely will have our business again should we ever need glass. Thanks so much for giving me a little piece of heaven VEL Windows and Glass. We love our new bathroom!

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Company Response

Thank you so much for your incredibly kind review!! It was such a pleasure to work with you on this project and nothing makes us happier than when it comes together perfectly with a great end result and a very happy customer! We hope you it for many years to come! ~Kim

Joseph in Toronto
Joseph in Toronto
1 review Calgary, AB
10/10

Shower Stall Glass Door Replacement

Prompt replies to my emails, answered my questions and quote was the finished price. Installer was great, pointed out the mistakes the original glass installers made (which explained why the original failed). Very happy with the new unit, would not hesitate to recommend VEL!

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Company Response

Thank you so much for your very kind review! We always strive to give our clients quick responses and great customer service so they are always kept fully informed! It was a pleasure working with you on this project :) ~Kim

Whmaidens in Calgary
Whmaidens in Calgary
1 review Calgary, AB
10/10

Bathroom renovation

Superb communication with us. Provided priority service for installation to accommodate our holidays. The skilled installation team installed the new shower doors, mirror and fixtures with care, involving us in decisions. The final walk through was unique for us - they showed as how everything worked and gave us best practices suggestions for using our new bathroom.

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Company Response

Thank you so much for your incredibly kind words! We believe good communication is essential for homeowners so they know what is going on with their renovation at all times! I think the final shower looks great and so glad we were able to get the shower installed before you left for holidays! It's been a pleasure working with you :) ~Kim

Dayna in Calgary
Dayna in Calgary
2 reviews Calgary, AB
10/10

Quality Shower Glass and Professional Service

Back in October, we interviewed three glass companies to give us an estimate for installing a glass shower. The installer from VEL seemed the most competent and detailed with his measurements. Aaron and his partner were the only ones who took their time to use a laser beam, which allowed us to visualize the placement of the glass (see picture). This was crucial, since it showed us beforehand, areas where the glass might be off centered due to the design of the shower. None of the other companies did this! Instead, other installers spent no more than 15 minutes giving only quick measurements and left offering very little suggestions. Since I had a tough time deciding on the design, Kim, the office manager, was extremely patient in helping me to choose the right shower. In the past when I called other companies, I often get the receptionist who would pass my message and then I would have to wait for days to receive an answer. However, with VEL, it was a refreshing experience. The personal attention I received was a nice change. I appreciate that Kim always took the time to answer any questions or concerns I had. To top it off, their quote was also the cheapest. Thank you VEL for the amazing service and workmanship! We LOVE our shower glass. It has definitely become a stunning piece in our bathroom and I could not be more happier :)

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Company Response

Hi Dayna!
Thank you SO much for your incredibly kind and thoughtful review!! We always try to take the time to give our customers personalized service so they are kept fully informed and comfortable with their investment in a new shower. We know our customers put a lot of trust in us when we're hired to help with their renovation project and we value that trust. I'm so glad to hear you love your shower and it's been a pleasure working with you on i :) ~Kim

Private User
Private User
1 review Calgary, AB
10/10

Basement window

So happy with our window! Turned out better then expected! The finishing on the inside is perfect. What a excellent company to deal including everyone that came to the house. I would definitely use Vel windows again and would highly recommend.

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Company Response

Thank you so much for your incredibly kind words! Making sure customers are satisfied every step of the way is our biggest goal and I'm so happy we were able to live up to those expectations. It was truly a pleasure working with you on this project :) ~Kim

Maureen
Maureen
5 reviews Calgary, AB
10/10

Bathroom Shower dorrs

The Vel shower door installers and customer service staff were very friendly and provided outstanding service!!

They were extremely professional and did an excellent job with the shower door installation and keeping us informed regarding the installation dates, etc.

We highly recommend Vel Windows and Glass!!!

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Company Response

Hi Maureen!
Thank you so much for your kind review! We try to make sure our customers receive the highest quality service, both with our office staff and with our installers. We are so happy to hear you are delighted with your shower door and we look forward to working with you for your mirror installation :). Cheers, Kim

Gord in Calgary
Gord in Calgary
1 review Calgary, AB
10/10

Basement Window

From our initial inquiry phone call to the final product, the VEL Windows team delivered top notch service. Their price was fair, their employees were professional and efficient. They began our project shortly after we called and the job was completed within a couple days. We will look to VEL again if we need any other window work.

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Company Response

Thank you so much for your kind review!! Making sure customers always receive the best service and best quality work are always our top priorities. I'm so glad to hear you were happy with both :). It was a pleasure working with and I look forward to doing so again in the future! ~Cheers, Kim

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about VEL Windows And Glass Ltd.

Calgary's best basement window service!

Our team of highly trained professionals can enlarge or create new egress basement windows.
From basic packages for those on a budget -- to interior finish with all city permits -- we can customize any package to suit your needs.

We also specialize in custom shower doors. Add sophistication and elegance to any bathroom with a new shower. All orders are custom made to suit your style and budget.

Looking at replacing your windows or sealed units? Look no further. We can measure, removed and replace your windows or sealed units at competitive prices.

We also offer various commercial services. Please contract us for more information.

Owner Randy Johnston has been a certified, red seal Glazier since 2002. He has worked on hundreds of basement windows, showers and window and sealed unit replacements. Some of his previous commercial work includes work at the Alberta Children's Hospital, The Bay in Downtown Calgary, Chinook Mall and various other commercial locations.

CATEGORIES
Windows & Doors Installation & Service and Mirrors & Glass
PRODUCTS
Windows, egress basement windows, sealed unit replacements, custom shower doors, mirrors, table top protectors, shelves, painted glass backsplashes and so much more!
SERVICES
Window replacement, new and enlarged egress basement windows, sealed unit replacements, custom shower doors, glass doors, new or replacement mirrors, and more!
WEBSITE
http://www.velwindowsandglass.ca
YEAR ESTABLISHED
2015
NUMBER OF EMPLOYEES
4
PAYMENT METHOD
Cash, Cheque, VISA, Mastercard
LICENSES
City of Calgary
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
DIPLOMAS
Certified Journeyman Glazier
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 year manufacturer warranty; 1 year on labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.