This is a two tiered company. The first tier is their response to a catastrophe or loss for which they are sent to you by your insurer ( in my case a water leak from a burst pipe ).......here they do OK. They show up quickly and deal with the damage and try to determine the cause.
The second tier is when they sell the homeowner the restoration/reconstruction service ( they do a good job selling the service ), but this is where all hell breaks loose. Once you sign up with them they drag things out with excuses and when they eventually show up it's a tedious, inefficient, sloppy process for which they are paid handsomely by the insurance company. Six months later they finally leave, and leave the homeowner wondering why they hired them in the first place. So please be forewarned.........this is not a company you can trust to take care of a repair/restoration, though they do OK cleaning up the initial damage. If you have a choice, hire a contractor you know and you'll be far better off both in terms of the quality and integrity of the process, and the lack of aggravation. Insurers need to find better ways to determine who they classify as a "trusted" service provider........this company definitely isn't one of them.