Foley Restoration DKI

Fire & Water Damage Restoration
16403-16635 Highway 27 Schomberg ON L0G 1T0
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Reviews for Foley Restoration DKI

Average customer rating:
0.5 10 (2 reviews)

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Private User
Private User
Private User reviews Schomberg, ON
1/10

Couldn't be worse

This is a two tiered company. The first tier is their response to a catastrophe or loss for which they are sent to you by your insurer ( in my case a water leak from a burst pipe ).......here they do OK. They show up quickly and deal with the damage and try to determine the cause.
The second tier is when they sell the homeowner the restoration/reconstruction service ( they do a good job selling the service ), but this is where all hell breaks loose. Once you sign up with them they drag things out with excuses and when they eventually show up it's a tedious, inefficient, sloppy process for which they are paid handsomely by the insurance company. Six months later they finally leave, and leave the homeowner wondering why they hired them in the first place. So please be forewarned.........this is not a company you can trust to take care of a repair/restoration, though they do OK cleaning up the initial damage. If you have a choice, hire a contractor you know and you'll be far better off both in terms of the quality and integrity of the process, and the lack of aggravation. Insurers need to find better ways to determine who they classify as a "trusted" service provider........this company definitely isn't one of them.

2 of 2 people found this review helpful.
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Lingster
Lingster
24 reviews Markham, ON

First Review

0/10

Not Impressed Second Time Around...

We hired Foley's Restoration back in Nov 2015 due to a flood we had in our home. Work took a lot longer to complete but this was mainly due to their 'cabinet' guy. On July 16, 3 months after we signed off with completion for those repairs, we noticed water all over our kitchen counters and staining on the main floor ceilings. As it turns out, one of Foley's contractors punctured a water pipe in the 2nd floor bathroom when securing a baseboard - back in December 2015. The nail took 6 months to corrode and let water gush through our walls from the 2nd floor on down to the main floor. Parts of our new flooring on the 2nd and main floor were affected as was our newly done ceilings and walls. Our new kitchen cabinets that we only had up for 3 months (and were not completely finished) had to all come down and be replaced because of water damage). Foley's came out as soon as we notified them and they stopped the leak. Arrangements were made for them to complete the repairs using their insurance. There was a month delay because they wanted us to go through our insurance first and I refused since it was not our fault. The tearing down and drying out was fast. Work began in September and was suppose to be completed by the end of October. Work was not completed until last week (end of April 2017). I was not impressed this time with how slow work progressed. The issue seemed to be with their kitchen cabinet guys and then issues concerning who was going to pay for what...backsplash issues, etc. I was pretty much dealing with Foley's son and I felt at times he really wasn't very accommodating and we would butt heads. Some of the contractors they used were not ones that I would have chosen. They used the same flooring guys and I was not impressed with them as the men brought their 'women' with them and their women were walking aimlessly all around my house. The drywall contractor was caught by myself looking inside of my fridge. It took Foley's from November 2015 to July 2016 to near completion of our first flood and then from July 2016 to the end of April 2017 to complete work for a flood they created. As well, when our 2nd set of cabinets were being installed, a contractor noticed the drywall in our kitchen was wet. As it turned out, the previous cabinet installer had screwed an upper cabinet into our drain pipes (!). It was a good thing this was caught in time otherwise we would have gone through a 3rd back to back flood. As well, all we received was a 'sorry' for putting us through the huge inconvenience of another flood. Living out of boxes for many months is not a lot of fun and we went through Christmas without the convenience of kitchen cabinets because Foley's took their time.

*Follow up October 2017. We realized a month back we are missing a shelf inside of one of our cabinets above the stove. It's been a nightmare dealing with Foleys. The owner is avoiding me and not returning my calls. As well, the flooring has split apart and is slanted on the 2nd floor. Foleys is refusing to deal with it. DO NOT USE THIS COMPANY!!!

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