I am the owner of Dante's luxury care Inc.
This client has been very dishonest and tried to scam us more than once.
On the first visit we cleaned all her carpets and did a wonderful job, we always wear shoe covers so there was no way we could have left footprints. And when you have shoe covers over your shoes the print will not be visible because of the plastic.
Her husband walked over the clean carpets which were not totally dry, and left dirty footprints all over the place. The client called I passed by to look at the prints and its was clear they had soiled the carpet, and wanted a free cleaning out of me, which was not going to happen.
If my company was so unprofessional why would the client call us back for additional work ?
The client request anther carpet cleaning about 6 months after, before we arrived the client stated they we're having electrical issues and the power was just restored. Halfway through the job the clients family member decided to pressure wash a car in the garage, while we were cleaning carpets upstairs. The power went out and when I got to the fuse box to reset it I notice they were washing a car. We continued steam cleaning and finished the job. Days later the client called me stating we blew the fuses.
If the power did not reset when we were at the fuse box it's obvious that there was a problem with the panel, not the fuse. If my equipment was the problem we would have blown every fuse and would not be able to complete the job. And the funny thing is she called and told me she was having electrical issues before we arrived. Never again will we work for this client they tried to scam our company 2 times, very dishonest. And yes I was rude how can you be polite to a scam artist!