Reviews for New Era Moving Services
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- Approximate cost of services:
- $950.00
- Company Response
We're sorry your experience with us was not in line with your expectations. We pride ourselves not just on our high level of quality and service but also on our transparency and accountability. As with all our clients, you received and signed a written proposal outlining your job details and all associated rates, charges and minimums. Our sale team always ensures these details are outlined in conversation and reiterated clearly in a written proposal which includes an itemized inventory list of articles to be moved. I gather the amount to be moved was drastically reduced which is why your move took far less than our 4 hour minimum.
With respect to your oven, I do appreciate your frustration. I can't imagine opening and expensive piece of equipment for the first time only to find shattered glass. We take full responsibility for our actions and take pride in our commitment to address damages quickly and fairly. The photos you sent at our request show an oven wrapped up with installation parts fastened to it. The cardboard packaging was pulled away and contained custom formed foam on which the oven was resting. This was clearly original packaging from the manufacturer.
Our movers DID NOT PACK your oven (which was explained in our last email communication with you). The packaging was original from the manufacturer.
We are not perfect and accidents do happen. We take full accountability for damages caused (or likely caused) by our team.
Sadly, it happens that clients will try to take advantage of us and in order to be able to continue providing great service and value, we have processes in place to ensure claims are settled quickly and fairly.
We would be more than happy to share the photos and correspondence with any potential client if requested.
Sir, we wish you all the best in your new home.
- New Era Moving Services Team
- Approximate cost of services:
- $1,800.00
- Company Response
Hi Karen,
What wonderful words you have for our Moving Team. We are pleased that the team took care of your belongings and we'll be sure to pass along your note!
Enjoy your new home and stay safe
-New Era Moving Team
- Approximate cost of services:
- $800.00
- Company Response
Hi Daniel
We're glad the movers were easy to work and kept things professional.
Enjoy your new home and stay safe!
-New Era Moving Team
- Approximate cost of services:
- $2,700.00
- Company Response
Hello,
Thank you so much for your kind words. We're really happy that all the hiccups on moving day were attended too!
All the best in your new home.
-New Era Moving Team
- Approximate cost of services:
- $750.00
- Company Response
Thank you for the kind review.
Enjoy your new home.
-New Era Moving Services Team
- Approximate cost of services:
- $2,300.00
- Company Response
Thank you for the kind words and we hope you are enjoying your new home in Ottawa!
- New Era Moving Team
- Approximate cost of services:
- $2,300.00
- Company Response
Slavko. Thank you. Although not everything went perfectly, I'm glad we were able to resolve the problems with you and appreciate your wonderful review. All the best in your new home. Happy holidays.
-New Era Moving Services Team
- Approximate cost of services:
- $1,000.00
- Company Response
Thank you for the kind review and feedback. We're so glad to hear you had a great experience with our team and look forward to being there for your friends and family in the future. All the best in your new home.
-New Era Moving Services Team
- Approximate cost of services:
- $1,900.00
- Company Response
Hi Jackie,
We are really happy we were able to accommodate your move. We will pass on your kind words to your moving team!Enjoy your new home!
-New Era Moving Team
More about New Era Moving Services
Nothing is more important than family and home- so we treat yours like ours.
No matter how big or how small your move, at New Era Moving we believe all of our customers deserve ‘white-glove’ treatment. That’s why you can count on a Stress-Free Moving Experience every time.
From packing to un-packing and everything in between, you can be assured of on time delivery, competitive pricing, safe handling and efficient, courteous service. We understand that each client has unique moving needs. With our client-centric approach to moving, you can be sure to find what you need with us.
Why book your home move with us?
Professional, on time service
Friendly, fit and reliable movers
Clean and fully equipped moving trucks
Honest and upfront moving quotes
Fully licensed, insured and bonded
GIVE YOURSELF THE BEST!
Residential/Commercial
Local - Long Distance - Multi-Phase Moving
Moving - Packing/Unpacking
- CATEGORIES
- Moving & Storage
- PRODUCTS
- At NEM, we offer a full line of Packing and Moving Supplies. Clients love our pre assembled and customizable packing kits. They make purchasing the right packing supplies for your home simple. Kits include: Packing starter kits - boxes, packaging paper and other essentials to get you started on your packing journey. Full Packing kits - the full kit and kaboodle in packing supplies, and all you'll need to get your home packed up right! *Items are also sold separately Delivery is available at an additional fee. Our Master Packing Checklist will help guide you through your process. We offer full packing and move management for a hands off moving experience.
- SERVICES
- At NEM, we offer FULL SERVICE MOVE MANAGEMENT. If you're moving, we got it covered. The convenience of a reliable one Stop Shop for ALL your relocation needs, coupled with our Customer Satisfaction Guarantee means you can stop worrying about your move RIGHT NOW! Residential Moving Commercial Moving Industrial Moving Packing / Unpacking Storage Management Move Management Multi-Phase Moving Downsizing Organizing Piano Moving Artwork/Antiques Crating Restoration Furniture Assembly FREE PACKING STARTER KIT UPON BOOKING *some conditions apply FREE IN HOME ESTIMATES Call ANYTIME for a FREE QUOTE
- STYLES
- At New Era Moving, our service style offers the quality moving experience of a big brand van line, with the personal customer service of a family owned and operated establishment.
- SPECIALITIES
- At New Era Moving we specialize in meeting all your relocation needs. There is no job to big, no moving task we cannot accomplish. Whether you are moving your home or office, we can help! Let us do the heavy lifting.
- WEBSITE
- https://www.neweramoving.ca/hs
- YEAR ESTABLISHED
- 2014
- NUMBER OF EMPLOYEES
- 20
- PAYMENT METHOD
- All major payment forms accepted
- LICENSES
- CVOR: 204-946-247
- LIABILITY INSURANCE
- Yes
- WORKERS COMPENSATION
- Yes
- PROJECT MINIMUM
- Projects are subject to a two mover, four hour minimum.
- BONDED
- Yes
- PROJECT RATE
- Rates vary based on individual service requirements
- WRITTEN CONTRACT
- Yes
- WARRANTY TERMS
- 100% Customer Satisfaction Guarantee