True Flame Gas Repair Services Ltd.

I called TrueFlame to repair my Hayward Pool Heater. Jeff came over two days, replaced a faulty valve, and with that new valve in place was able to properly diagnose the larger problem. He explained that the cost of repairing the larger problem made a new heater the more prudent choice. Even though he wasn't installing the new heater (he focuses on repair), he refunded the cost of the valve. He also showed me where the existing heater was improperly installed (no ground, no check valve) which may have contributed to the corrosion. Jeff is a very straight-up and knowledgeable guy. I just wish he also installed heaters, but he has his hands full with maintenance. Highly recommended.

We had to reschedule a couple of times due to bad weather, and I'm glad I waited for Jeff because he diagnosed the issue with my pool heater, replaced a part that was likely to fail soon, cleaned the device, and then gave me really helpful instructions as to how to manage the pool pump pressure together with the heater as a unit.

Jeff did a great job fixing my non starting pool heater - on time - meticulous and pleasant.
Pool heater is 10 years old - replaced wiring , tested etc
Works great
Highly recommended

We had Jeff come out the other day to do some maintenance on our fireplace and we cannot say enough great things about him and his company. He is very reliable and extremely knowledgeable. He took the time to explain what he was doing and gave some great tips on what we can do to help keep our fireplace clean!
I would 100% recommend true flame to anyone looking for gas work. And, we will definitely be calling him back to service our pool heater!

I recently moved to a home in Oakville where the gas fireplace was not working. I called TrueFlame and spoke to Jeff who promptly set up a service call. He arrived on time and after laying down cloths/mats to ensure nothing would get dirty, he quickly got my fireplace up and running. He went to considerable lengths to explain how the various knobs and switches associated with my gas fireplace worked. After some discussion, I decided to get a remote thermostat installed. Again, Jeff explained in detail how to operate the remote thermostat after installing it. Jeff was very professional in every aspect: timely, courteous, efficient and effective. I would highly recommend Jeff for any gas related servicing and repairs and I will be calling him back for my own future gas fireplace maintenance.

This was my first experience with home stars and I couldn’t be happier. Jeff was extremely professional and knowledgeable. I have two fireplaces: the first one needed a new thermostat and had a shorted out wire; the second one simply needed service. He spent an hour vacuuming, cleaning, testing and repairing the broken one and approximately 40 minutes servicing the good one. Both look beautiful now and emit a vibrant fire.
I highly recommend Jeff and found him thorough, knowledgeable and very clean.

Excellent job servicing a gas fireplace that had been neglected for many years. Complete service and cleaning done in a timely and professional manner. Thanks!

We recently moved to a home with a gas fireplace, which we wanted to be sure was in good working order. We weren't sure as it had a bit of a smell when we used it. Jeff came out and ran all tests on the fireplace, cleaned it, installed a thermostat (it was supposed to have one but it was never put in) and made sure I was comfortable with everything before he left. He also cleaned it up and added new embers. It's looking better than ever. He took the time to explain everything to me, what he was doing and why, and what to look for. He also explained a little about the model of fireplace to us and other ways we could use it. He was extremely knowledgeable and helpful, and we are thrilled and now have peace of mind that our fireplace is safe, clean, and working well. Thanks Jeff!

Feeling good with our two fireplaces cleaned and fan replaced in the Napolean fireplace. Work was done diligently, providing advice and reminding us of things about our fireplaces that we had forgotten ... it has been a while since they were cleaned. Great job ... thank you so much!

Jeff arrived on time, diagnosed the issue (a broken thermostat in our case) recommended a remote thermostat (which accounted for roughly half of the total cost) and installed it after we agreed. As part of the repair, Jeff also performed some general maintenance on the stove and prettied it up with some fake embers. Lastly looked out for our safety regarding CO. Did a fantastic job overall and left the stove and worksite cleaner than he found it.