True Flame Gas Repair Services Ltd.

Swimming Pools, Spas & Hot Tubs
3018 Pendleton Rd. Mississauga ON L5N 7C5
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Oakville  >  True Flame Gas Repair Services Ltd.
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98%

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Reviews by rating (past 12 months)

Reviews for True Flame Gas Repair Services Ltd.

Average customer rating:
10 10 (63 reviews)

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Lynn in Toronto
Lynn in Toronto
2 reviews Toronto, ON
10/10

Fireplace maintenance and repair

Jeff has been absolutely amazing. He has come to my home twice now, once because I foolishly did not remember that remotes require batteries and today because I had a gas leak. I knew that because the leak was at the actual pilot valve that I was going to have an expensive day, especially since I have a discontinued fireplace make and model and parts are next to impossible to find.

Jeff found them, he sourced a less expensive option to provide the same result saving me about 300.00. The fireplace is now back in working order and Jeff did the cleaning too so it looks fantastic.

I really appreciate the work that Jeff does and would recommend him to anyone who requires fireplace maintenance or repairs.

Thanks Jeff

Lynn

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Company Response

Thanks for taking the time to review Lynn. It was a pleasure getting your fireplace up and running again. You're always friendly and in great spirits. Thank you for your business!

Tom Perks from Mississauga
Tom Perks from Mississauga
3 reviews Mississauga, ON
10/10

Pool Heater Repair

Very satisfied with Jeff. He arrived on time and quickly diagnosed my pool heater problem. Had the parts with him and fixed it just as fast. Will definitely call him again if needed.

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Company Response

Thanks for taking the time to review Tom. Glad to hear you were satisfied with my service. Pleasure to meet you.

NotHandy in Oakville
NotHandy in Oakville
0 reviews Oakville, ON
10/10

Call Jeff if You Have Pool Heater or Fireplace Issues...

Jeff is great - higly recommend him.
I had a pool heater pilot-light issue and he took care of it very well, and made a few good recommendations for my pump.
He’s a detailed and genuine professional technician - really enjoyed speaking with him.

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Company Response

Thank you for the review and very kind words! Great name on Homestars by the way!

John from Oakville
John from Oakville
4 reviews Oakville, ON
10/10

Pool heater service/repair

Can't speak highly enough of the service I received.

Left a voicemail over the long weekend, received return call Tuesday AM, service/repair visit promptly at agreed time the following day.

Jeff thoroughly explained my issue in terms I could understand, what he'd need to do to fix/repair.

Prompt, efficient, courteous, value for money service.

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Company Response

Thanks for the kind words John. It was a pleasure meeting you and getting your pool heater back up and running safely again. Have a great summer!

bainsharon
bainsharon
0 reviews Markham, ON
10/10

Gas fireplace

Replace gas control valve and fan sensor switch on gas fireplace. Was very happy with the work and how it was done

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Company Response

Thanks for taking the time to review Sharon. Happy to get that unit up and running safely again!

Fernando in Brampton
Fernando in Brampton
2 reviews Brampton, ON
10/10

Fireplace maintenance & cleaning

This is the second time I have called Jeff for his services and I have to say I'm impressed with his knowledge and professionalism. It had been 3 years since he last serviced my fireplace and I required maintenance & cleaning especially after an extensive renovation with dust...etc. Jeff did a thorough cleaning & inspection, replaced embers and tested for carbon monoxide leaks. Good to go for next season!
Should mention that I had the original blower fan replaced 3 years ago, no issues so far. Jeff does not install cheap Chinese blower fans...he uses ones I think that are made in Slovenia, better quality.

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Company Response

Thank you for the review and kind words Fernando. It was a pleasure seeing you again. Thank you for being a return customer.

Thomas from Toronto
Thomas from Toronto
0 reviews Toronto, ON
10/10

Repair Gas Fireplace Stove

First off I was impressed at the quick response I received from Jeff when I called to inquire about getting my fireplace repaired. Jeff came to the house and did a thorough inspection of the fireplace, chimney and gas line. After some discussion, we determined the fireplace, which was over 25 years old, was not worth fixing. Jeff did a great job explaining all the problems with the stove and chimney and the safety concerns he had.
While I didn't get the fireplace working, as I had hoped, I felt confident with Jeff's recommendations and look forward to having him back to do more work in the future.

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Company Response

Thanks for the review Thomas. Not all service calls end in good news. Thankfully you understood that it was time to go with a new fireplace due to the safety concerns. I hope to see you in the future as Well.

duf1234
duf1234
0 reviews Brampton, ON
10/10

Fireplace

Very professional knew what to do
Easy to talk to would recommened him
100 percent

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Company Response

Thanks for taking the time to review! It was a pleasure to meet you guys and I hope your renos go/went smooth!

Paul
Paul
0 reviews Burlington, ON
10/10

Fireplace

Fireplace would not stay in. Jeff arrived as scheduled, quickly found the issue and was able to fix it. He came prepared with all the necessary materials. Also installed a remote starter for the fireplace.
He explained what he found, what was needed and what may be needed down the road.
Fireplace looks and runs like it's brand new!

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Company Response

Thanks for the review Paul it was great working for you again. Great learning a little about what you do as well.

Fernando
Fernando
0 reviews Toronto, ON
10/10

GAS FIREPLACE REPAIR AND CLEANING

My fireplace went down after Christmas and I called another company first to come fix it and they were a no show.
Then I called True Flame Gas and was given a specific day and time Jeff would arrive and he did!
He cleaned out the fireplace and fixed it by replacing my safety sensor that failed. He had everything he needed as well as protected the floor where he worked.

Jeff was a professional from the moment I talked to him over the phone to the moment he stepped out of my house. I would definitely recommend him to someone who wants their fireplace repaired by someone they can trust.

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Company Response

Thank you for reviewing my service Fernando! Was a pleasure meeting you and getting your fireplace back up and running.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about True Flame Gas Repair Services Ltd.

At True Flame Gas Repair Services, we specialize in the repair and maintenance of gas-fired pool heaters & fireplaces.

We are committed to providing our customers the best value, knowledge & quality of service possible.

All of our service & repair work includes a detailed report on the safety and operation of the unit so you can rest at ease.

We are fully licensed & insured!

**Pool Heater Service / Repairs**

We service & repair all makes and models of gas pool heaters including the ones listed below.

We carry the most popular parts on our vehicle to provide the best service possible.


• Jandy • Laars • Hayward
• Raypak • Sta-Rite • Zodiac
• Pentair • MiniMax • Rheem

**Fireplace Service / Repair**

We service all makes and models of gas fireplaces including the ones listed below.
We also carry the most popular parts on our vehicle to provide the best service possible.

• ARCHGARD • CFM • CONTINENTAL • DROLET • DRU
• GSW • GTI • HEAT N GLO • HEATILATOR • HUNTER
• INSTAFLAME • KINGSMAN • LENNOX • MAJESTIC
• MONTIGO • NAPOLEON • PACIFIC ENERGY
• PETERSON • POLARIS • PORTLAND WILLAMETTE
• REGENCY • SECURITY • SELKIRK • TEMCO • VALOR
• VERMONT CASTING • WOLF STEEL

All service is done with a drop cloth in place and we leave our boots by the door during a fireplace service call.

We also back up all of our work preformed with a 30 day service call warranty.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pool heaters. gas fireplaces, gas line, kitchen ranges.
SERVICES
Gas fireplace & pool heater service, repair and installs.
BRANDS
Jandy, Raypak, Rheem, Hayward, Teledyne Laars, Laars, Zodiac, Pentair, Sta-rite
SPECIALITIES
We repair/install gas fireplace and pool heaters.
WEBSITE
http://www.trueflamegas.com/
YEAR ESTABLISHED
2013
NUMBER OF EMPLOYEES
2
RETURN POLICY
Warranty on all parts installed.
PAYMENT METHOD
Visa, Mastercard, AMEX, Cash, Cheque, ETransfer
LICENSES
G2 Gas License
MEMBERSHIPS
TSSA Registered Contractor
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 day service warranty, 90 days on parts
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