I recently moved to a home in Oakville where the gas fireplace was not working. I called TrueFlame and spoke to Jeff who promptly set up a service call. He arrived on time and after laying down cloths/mats to ensure nothing would get dirty, he quickly got my fireplace up and running. He went to considerable lengths to explain how the various knobs and switches associated with my gas fireplace worked. After some discussion, I decided to get a remote thermostat installed. Again, Jeff explained in detail how to operate the remote thermostat after installing it. Jeff was very professional in every aspect: timely, courteous, efficient and effective. I would highly recommend Jeff for any gas related servicing and repairs and I will be calling him back for my own future gas fireplace maintenance.
- Company Response
Thanks for taking the time to review Andrew, it was a pleasure! Hope you can now enjoy your fireplace after settling into your place. Cheers!