All Pro Carpet Cleaning

Carpet & Rug Cleaning & Repairing
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77%

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Reviews for All Pro Carpet Cleaning

Average customer rating:
9.1 10 (19 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Carpet destroyed - wrong chemicals used and no compensation

I asked Ben to clean a pure lambswool carpet in my landlord's house, after my dog peed in a corner. He did not do a patch test and then he used the wrong chemicals and left orange streaks all over the cream carpet, which covered the entire basement, wall-to-wall. He came back twice, each time using different chemicals, and each time making it worse, by adding new orange streaks. I specified that it was pure wool before he started, but he dismissed this information, saying it was a blend. When it was clear that the carpet was destroyed, I suggested in a phone call that we should stop trying new chemicals and accept that the carpet would need to be replaced. I subsequently sent Ben a polite letter requesting that the cleaning fee be reimbursed and that he cover the cost of the carpet. Ben did not respond to my letter, nor to subsequent phone calls from an advocate. While he was courteous in my home and did take steps to rectify the problem through recleaning, when it became clear there was nothing to be done, he disappeared. I spent two years reimbursing my landlord for the carpet, and have just finished making payments. This is the worst experience I have ever had with a contractor, and it cost me dearly.

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Company Response

I absolutely have no idea who you are, and I never recieved any phone call or letter from you saying you are not happy with my service.
Ben

10/10

Outstanding

I have pets, teenagers,a construction worker ,a nurse, a pool and cream colored carpets....which now look better than they did when they were new! Ben is efficient, does an amazing job and takes pride in his work. We had our mattresses cleaned as well and they are spotless! Thanks Ben!

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lindasacks in Markham
lindasacks in Markham
1 review Markham, ON
10/10

Carpet cleaning

Prompt, courteous, thorough. An excellent job. All stains were removed. I will definitely use Ben from All Pro on an annual basis.

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ehassankarib in Toronto
ehassankarib in Toronto
1 review Toronto, ON
10/10

Carpet cleaning

The cleaning method that was performed by the Technician gave our carpet another look because it removed all the stain and sanilize the carpet for my family health
Thank you

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dary in Toronto
dary in Toronto
1 review Toronto, ON
8/10

Rug cleaning

They were on time and courteous. Gave us great advice on stain removal and removed the smell from the dog urine and the stain.

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MarkhamHome .
MarkhamHome .
1 review Markham, ON
10/10

Carpet cleaning

We are very pleased with their professionalism and fair rates. I would recommend his services to anyone.

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Company Response

Thanks for your feedback and i am looking forward to serving you again. Thanks, Ben

Lisa ..
Lisa ..
1 review Toronto, ON
10/10

Carpet cleaning

Ben did an excellent job in removing the stains from our high traffic carpet areas. He was extremely professional, polite and quoted a very reasonable price for his work. The end result was far better than I expected......in fact the carpets look like new again. Thank you Ben....from a very happy customer.

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Company Response

Hi Lisa, I highly appreciate your kind words, and look forward to serving you again. Best regards, Ben

amirbak .
amirbak .
1 review Toronto, ON
10/10

Carpet cleaning

15 year old Carpet looked brand new after they finished! They also had very professional equipments!

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Company Response

Thank you so much for your feedback, and i am looking forward to serving you again.
Best Regards,
Ben

stephieis in Markham
stephieis in Markham
1 review Markham, ON
10/10

Carpet cleaning

Outstanding service! Extremely professional and very fair rates. I'll definitely use this company again :)

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Company Response

Hi Stephanie, thank you so much for your feed back, and i am looking forward to serving you again.
Best Regards,
Ben

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about All Pro Carpet Cleaning

All Pro Carpet Cleaning is a family-owned and operated business with over 25 years of experience providing quality carpet cleaning services to the Greater Toronto Area. Our constantly expanding services now includes: carpet cleaning, upholstery cleaning, Persian and Oriental rug cleaning and repair, tile and grout cleaning, allergy relief cleaning, ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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