Wanted to write another review to share my latest fantastic experience with Heatmasters.
Got home from work last night and noticed that my furnace kept starting up and then turning off. It also wouldn't raise the temperature past 19°, despite being set at 21°.
Of course, after my first experience with Heatmasters, Dmitiri is the only person I'll call for any HVAC issue. I called him and he answered immediately. Gave him a synopsis of the problem and he said he'd call me back shortly. When he called back, he'd actually remembered me from the last time he helped me out (over 2 years ago). He immediately sent his colleague over to my place in the far NW.
He called back shortly with some bad news: his coworkers van had broken down and was stranded at the side of the road and he was at a call in the far south. At this point, I'd resigned myself to not shutting off my furnace for the night and having him come out to deal with it tomorrow.
But Dmitiri isn't the kind of guy to leave you in the lurch. He was able to diagnose the problem over the phone, based on my description of what was happening. He then told me that he was confident that this was something that I could resolve myself with his guidance. He gave me very clear, step by step instructions on how to remove the top panel from my furnace and identify the flame sensor rod that was the issue. I sent him a few picture and he confirmed what I was looking. He then walked me through removing it, cleaning it thoroughly, and replacing it.
Sure enough, he was right, and as soon as I followed his directions, the issue was resolved. I truly appreciate his commitment to his customers and to helping me out even when it wasn't possible for him to make it out to my house (which I totally understood). As usual, he was prompt, pleasant and thorough. I can't think of a lot of companies who would take the time to help out a customer, even when they weren't making money on the service call and that's why I felt compelled to leave him another review on here.
I've said it before and I'll say it again: Dmitri and Heatmasters are the only company you should call for all of your HVAC needs. I recommend them to everyone I know and if you call them once, you'll do the same!