The positive experience started when I placed the call. I was not put on hold, was offered an appointment with possible dates and was asked if I preferred a salesperson who spoke French. I told her it did not matter. The sales rep, Dave Williams, could not have been more helpful. He proceeded to explain the types of furnaces, promised material by email, which he sent, and gave me tips and advice, all this without any pressure to buy. He was attentive to what I wanted, asked if I had any questions or if I wanted clarification. The estimate arrived promptly and I decided to go with this company. The installation was done on time, over a day and a half. I felt that the technicians had been given enough time to do the job competently, without having to be rushed. I appreciated that. They were professional, told me I was welcomed to see the work in progress, answered all my questions and cleaned thoroughly before leaving. I am pleased with the installation and with the products. Clement Marchand had been recommended to me by a friend. She had told me that the service was excellent. She was right.