A representative did a detailed estimate on-site and was very thorough making notes, taking measurements and photos. They replaced the ceiling around 3 skylights and repainted the areas. This was for leaking skylights (refer to my previous review on our experience with these replacement skylights) granted last years ice storm was really bad. The team arrived when specified and the job was completed by the date indicated. All of the issues listed appear to have been addressed. This was probably a very small job for this company when you look at their website our "disaster" pales by comparison. Relieved to have had it complete.