We purchased a bike storage unit from them a few years ago. I noticed this spring that the bracket that holds the top of the bikes was pulling forward and it was just a matter of time that it would come away from the wall. I called to see if they could fix it. Zion had a guy come within a day or two who was so personable and professional. He didn't charge me for the service as he said a few had this issue and was happy to "take care of it'. I will continue to rave about this company and all their amazing products but especially that they stand by them-even a few years later! I love our custom garbage wood container. It has held up as well, looks nice and no wild life have gotten into it! Best money spent!