MaidPro Burlington - Oakville

House & Apartment Cleaning
5035 North Service Road, Unit D14 Burlington ON L7L 5N7
Write a Review
Write a Review
Website
HomeStars
House & Apartment Cleaning
MaidPro Burlington - Oakville
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

93%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winnerBest of 2019winner
Giving Back Award winnerGiving Back Awardwinner

Reviews for MaidPro Burlington - Oakville

Average customer rating:
9.7 10 (34 reviews)

Sort by

Homeowner101
Homeowner101
1 review Hamilton, ON
9/10

4.5/5 - would recommend

- MaidPro was punctual and great with communication leading up to the scheduled cleaning day
- MaidPro staff was wearing face mask to ensure COVID-19 safety protocols
- MaidPro staff was willing to ask for feedback if certain areas need more attention or need to be redone if it isn't meeting home owner expectations
- MaidPro staff was transparent in communicating why certain things will not be scrubbed with steel wool (eg. interior oven) as they want to prevent scratching the appliance
- Giving 4/5 because found I needed repeat communication to areas where they missed dusting (e.g. dusting lamps) and would suggest the company management to provide a better mop (seemed like they only used a swifter to mop the floor but I noticed the swifter isn't a good mop to use and since I had to remop shortly after)

Was this review helpful?
Company Response

Always glad to hear that we have great communication. Thank you! We take Covid very seriously. Our staff follows our Covid policies for the protection of all clients and staff. Thank you for your positive review.

Mike
Mike
0 reviews Milton, ON
10/10

Move in cleaning

What a great experience! I had booked maidpro a month before my move in. I was quoted a very fair price for 9 hours of cleaning split between 2 cleaners. When I moved in the house was already very clean... the cleaners were very transparent in saying that not much needed to be done, which resulted in only requiring 3 hours of cleaning. Honesty and transparency is always something to be commended!

Was this review helpful?
Company Response

Thank you Mike! You don't build long-term clients by charging them for stuff they don't need. We have 400+ recurring clients, and NONE of them have a contract. I'm sure you'll call us again next time, and that's worth more to us than an extra few dollars on one visit. Thanks for the business and the kind review, and we'll see you again!

Johnston Ranch
Johnston Ranch
0 reviews Burlington, ON
10/10

The Johnston Ranch

Maid Pro has me smiling because they will do whatever it takes to make my home clean and have me happy. They will give you more time if you need it and are happy to do extra jobs for you. The girls are friendly and eager, they make my floors shine and my whole house sparkle.

Was this review helpful?
Company Response

Wow, you have us blushing! Thank you so much for the business and the kind feedback!

paul in Hamilton
paul in Hamilton
3 reviews Burlington, ON
10/10

house cleaning

Ashley was assigned to do a house cleaning today and gets 5 stars
very good job and will continue using Maid pro on a continual service
and happy if Ashley would be regular she is aware of the property and
what needs too be done and she does it well
Bonnie the supervisor stopped in and introduced herself and made the
entire experience very professional
look forward too the ongoing service on a regular basis.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks so much Paul! We look forward to helping you out again soon!

Private User
Private User
Private User reviews Burlington, ON
9/10

Great cleaning experience!

We were scheduled with Ashley however Barbara was sent to us and I adored her attention to detail, she kept busy without wasting any time, spent extra time to ensure things were done well versus just skipping over rooms to meet the time quoted. Loved our experience!!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for your kind review! We try and make sure that level of cleaning and customer service is consistent across every PRO in our company. We look forward to seeing you again!

Gail S. in Burlington
Gail S. in Burlington
7 reviews Oakville, ON
10/10

House Cleaning

This was my first time using a cleaning company. I contacted Maid Pro online for a quote. They called me within a half hour. From the quote to the cleaning everything was handled extremely professionally. They even sent an email the day before confirming the time. Niesha was assigned to clean my house and she arrived at the designated time. It was an absolute pleasure meeting her. She came fully prepared and immediately set to work. When she left the house was sparkling and I am a very happy customer. Thank you Niesha.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

We're so happy you're happy, Gail! Thank you for the kind review and for trusting us to help with your home. We look forward to serving you again.

Lisa in Oakville
Lisa in Oakville
1 review Oakville, ON
10/10

House Cleaning

Wow!! I came home to the cleanest house! It has never been this perfectly clean before. We recently moved and I am 7 months pregnant expecting twins and working full time so things definitely don't get done. Our Pro was Niesha, and she is the absolute best! I hope we have her again, she really put alot of effort and care into cleaning/organizing our place.

Thank you, Niesha!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much Lisa! You definitely have a lot on your plate (and more to come!) and we are happy to help. We look forward to serving your growing family again.

lwaller14 in Hamilton, Ontario Canada L8V1G6
lwaller14 in Hamilton, Ontario Canada L8V1G6
1 review Burlington, ON
10/10

Fall cleaning

Amanda, Sue and Bonnie did a great fall clean on my house. Did a few extras that I didn’t ask for. Thank you!
Will likely use them for a spring cleaning too

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much for your review! We look forward to seeing you again next year.

Colleen in Burlington
Colleen in Burlington
0 reviews Burlington, ON
10/10

Home cleaning

Just had my first cleaning with Judy & Candice from MaidPro and I am absolutely thrilled. I have a lot on my plate due to working outside of the home & caring for my husband & 3 children who have varying health issues. The fact that this is the quality I can expect from the staff at MaidPro is such a huge weight off my shoulders. Thank you so much!!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much Colleen! Good people do good work, and we always try and recruit awesome people at MaidPro.

Private User
Private User
Private User reviews Burlington, ON
10/10

House cleaning

Heather does a fabulous job, very thorough and the minute I walk through my door it’s obvious that MaidPro has been there. I use them for monthly cleans of bathrooms, kitchen, living/dining room. Saves me all that work and I’m very pleased with results.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Thanks so much! We're pleased that you're pleased!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about MaidPro Burlington - Oakville

MaidPro is the Halton Area's premier professional house cleaning and maid service. Our staff are background checked, bonded, follow a 49-pt checklist and use only professional grade products to ensure everything is done right, on time, every time. No contracts, and every clean is backed with a re-clean guarantee.

CATEGORIES
House & Apartment Cleaning
SERVICES
Exceptional, satisfaction-guaranteed, professional home cleaning and office cleaning
BRANDS
We use Proctor & Gamble Mr.Clean Professional Series cleaning products.
SPECIALITIES
PROFESSIONAL house cleaning and maid service. We do it right the first time, or we come back for free, no questions asked!
WEBSITE
http://www.maidpro.ca/oakville
YEAR ESTABLISHED
2009
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard
MEMBERSHIPS
BBB, CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WARRANTY TERMS
24 Hour Re-Clean Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.